SOFIIA SHKANDRII
Medora,ND
Summary
Proven leader in hospitality management, adept at laundry operations and staff development, significantly enhanced efficiency and service quality at TRMF. Expert in health and safety compliance and laundry chemical knowledge, I fostered a culture of continuous improvement, achieving notable cost savings and elevating guest satisfaction through meticulous attention to detail and proactive team training. Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains, and folds laundered linens. Superior work ethic and strong multitasking skills.
Overview
12
12
years of professional experience
Work History
Laundry Manager
TRMF
05.2023 - Current
- Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.
- Conducted regular equipment maintenance checks to prevent downtime and extend the life of machinery.
- Developed quality control measures to maintain high standards of cleanliness and presentation.
- Established performance metrics for staff evaluations, fostering continuous improvement in service delivery.
- Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
- Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
- Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
- Collaborated with vendors to negotiate favorable contracts for laundry supplies and equipment purchases.
- Enhanced team morale through recognition programs that celebrated employee achievements and contributions.
- Trained new employees on company policies, procedures, and best practices within the laundry department.
- Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
- Led team meetings to discuss goals, challenges, and strategies for improvement in the laundry department.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Mentored junior staff members in their career development by sharing industry expertise and offering guidance on professional growth opportunities.
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Coordinated with other departments to ensure seamless integration of laundry services into overall hotel operations.
- Fostered an inclusive work environment by promoting open communication among team members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying.
- Operated machines correctly by following machine instructions and safety regulations.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
Housekeeper
TRMF
01.2023 - 05.2023
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Worked on cleaning team to service hotels, offices, and other commercial building.
- Restocked towels and amenities in bathrooms, bedrooms.
Housekeeping Supervisor
"Krasna Sadyba"
10.2017 - 12.2019
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeper
"Krasna Sadyba"
06.2013 - 09.2013
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
Housekeeper
"Krasna Sadyba"
12.2012 - 01.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
Bachelor of Arts - Philosophy
National Precarpatian University Named After Vasyl
Ukraine, City Ivano-Frankivsk06.2016
M.D. - Philosophy
National Precarpatian University Named After Vasyl
Ukraine, City Ivano-Frankivsk02.2016
High School Diploma -
School №16
Ukraine, City Ivano-Frankivsk05.2012
Skills
- Health and safety compliance
- Staff evaluations
- Folding clean laundry
- Scheduling Coordination
- Laundry Chemical Knowledge
- Laundry Operations Management
- Cleaning practices
- Training and mentoring
- Workload prioritization
- Task Delegation
- Operating equipment
Languages
Ukrainian
Native or Bilingual
Poland
Professional Working
Russian
Professional Working
Timeline
Laundry Manager
TRMF
05.2023 - Current
Housekeeper
TRMF
01.2023 - 05.2023
Housekeeping Supervisor
"Krasna Sadyba"
10.2017 - 12.2019
Housekeeper
"Krasna Sadyba"
06.2013 - 09.2013
Housekeeper
"Krasna Sadyba"
12.2012 - 01.2013
Bachelor of Arts - Philosophy
National Precarpatian University Named After Vasyl
M.D. - Philosophy
National Precarpatian University Named After Vasyl
High School Diploma -
School №16
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