Dispatcher
MIA Limo Service
North Miami Beach, FL
01.2021 - 03.2022
- Directed dispatching, routing and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Received new orders, prepared documentation and assigned personnel, monthly financial reports.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
