Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofiia Yarosevych

Harpswell,ME

Summary

Proven in enhancing customer experiences and boosting satisfaction, I excelled at VAPIANO Restaurant by mastering multitasking and conflict resolution. My expertise in guest relations management and active listening propelled team efficiency and service excellence. Achievements include significant contributions to seamless service flow and maintaining high customer loyalty, showcasing my dedication and skillful coordination.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

VAPIANO Restaurant
09.2023 - 06.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Customer Advisory

Lovisa Store
08.2022 - 09.2023
  • Upheld company policies and procedures at all times, contributing to a safe and welcoming atmosphere for customers.
  • Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
  • Assisted in training new team members, fostering an environment of learning and growth within the team.
  • Participated in store promotions and events, contributing to an increase in sales during peak periods.
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Enhanced customer satisfaction by consistently providing friendly and efficient service.
  • Handled returns/exchanges with empathy while adhering to company guidelines, maintaining customer satisfaction throughout the process.
  • Worked closely with management to identify areas for improvement within the store, leading to increased efficiency and overall performance.
  • Maximized customer loyalty program enrollment through effective communication of program benefits and persuasive sales techniques.
  • Developed strong relationships with repeat customers through attentive service tailored to individual preferences.
  • Actively participated in team meetings and training sessions to stay up-to-date on company news, policies, procedures, or changes affecting our work environment or job responsibilities.
  • Supported management with daily operational tasks such as opening/closing duties, cash handling, and scheduling adjustments.
  • Provided expert advice on product selection, helping customers make informed decisions based on their needs.
  • Contributed to a clean and well-organized store environment by completing routine cleaning tasks and restocking shelves as needed.
  • Resolved customer complaints professionally, ensuring a positive resolution for both parties.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelor - Marketing

University Leipzig
Leipzig , Germany

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Cash Handling
  • Complex Problem-Solving
  • Assertiveness
  • Scheduling
  • Coordinating tasks
  • Payment Processing
  • POS system operations
  • Reservation planning
  • Server Support
  • Menu Memorization
  • Sales and Marketing
  • Menu presentation
  • Guest Relations Management
  • Phone Etiquette
  • Effective Multitasking
  • Interactive communication skills
  • Detail Oriented
  • Exceptional communication
  • Reservation Management
  • Ordering Procedures
  • Event Planning
  • Team Player
  • Flexible and Adaptable
  • Attention to Detail
  • Customer-Oriented
  • Guest Greeting and Seating
  • Active Listening and Communication

Languages

English
Full Professional
Germany
Full Professional
Ukrainian
Native or Bilingual

Timeline

Restaurant Hostess

VAPIANO Restaurant
09.2023 - 06.2024

Customer Advisory

Lovisa Store
08.2022 - 09.2023

Bachelor - Marketing

University Leipzig

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Sofiia Yarosevych