Sofija Mladenovic
Chicago,IL
Summary
Motivated professional who is detail-oriented and able to learn new concepts quickly in any area. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Lead Hostess
Violi - Dineamic Corporation
Oak Brook, IL
01.2023 - Current
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Ensured all employees followed health codes set by local government agencies.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Informed patrons of establishment specials and promotions.
- Communicated any issues or complaints to management in a timely manner.
- Received and recorded patrons' dining reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Built positive relationships with other front-of-house and kitchen staff.
Human Resources Coordinator - Safety Department
MN89 INC
Oak Lawn, IL
01.2022 - 07.2022
- Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
- Maintained employee files in compliance with applicable legal requirements by Department of Transportations
- Assisted with recruiting, interviewing, and hiring of new employees.
- Helped with employee transfers and referrals.
- Developed employee orientation and training programs for new hires.
- Handled employee discipline and termination to address policy infractions.
- Advised managers on disciplinary actions when needed.
- Assisted candidates with application processes by answering questions about application, performing background and medical checks.
- Scheduled random drug testing for employees to diminish regularity risks.
- Aligned HR policies with federal and local regulations.
Project manager
Shine Truck Leads
Chicago, IL
09.2021 - 12.2021
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Built and established strong partnerships with teams, vendors and contractors.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Submitted budget estimates, progress reports and cost tracking reports.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Determined project staffing needs and led resource management.
Server and Bartender
Hotsy Totsy Bar & Grill
Hollywood, FL
10.2019 - 03.2020
- Presented menus and answered questions regarding items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server and Hostess
The Tipsy Boar
Hollywood, FL
06.2017 - 05.2019
- Greeted and acknowledged guests and seat patrons by assigned tables
- Presented menus, answered all questions and offered information about the menu, food, specials etc
- Exceptional, friendly, and quick service
- Answered questions about the menu choices and helped with recommendations if needed about food and beverages
- Regularly checked on guests to ensure everything with food and beverages
- Managed to work in a very fast-paced environment.
Server
HRSCO Banquet Hall
Chicago, IL
08.2014 - 05.2017
- Regularly checked on guests to ensure everything with food and beverages
- Regularly cleaned tables, table settings, counters, floors, and storage areas.
- Assisted in training new servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Bachelor of Science - Psychology
University of Illinois At Chicago
Chicago, IL05.2022
Associate of Arts - Psychology
Broward College
Davie, FL05.2020
High School Degree -
Ridgewood High School
Norridge, IL05.2017
Skills
- Customer Service
- Event Planning
- Employee Relations and Training
- Human Resources Management
- Project Planning
- Lead Generation
- Analytical Thinking
- Emotional Awareness
- Patient Counseling
- Regulatory Compliance
Languages
- English
- Serbian
- Spanish
Awards
- Employee of the month numerous times
- Poetry publication in P'an Ku Magazine
Languages
Serbian
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Croatian
Native/ Bilingual
Timeline
Lead Hostess
Violi - Dineamic Corporation
01.2023 - Current
Human Resources Coordinator - Safety Department
MN89 INC
01.2022 - 07.2022
Project manager
Shine Truck Leads
09.2021 - 12.2021
Server and Bartender
Hotsy Totsy Bar & Grill
10.2019 - 03.2020
Server and Hostess
The Tipsy Boar
06.2017 - 05.2019
Server
HRSCO Banquet Hall
08.2014 - 05.2017
Bachelor of Science - Psychology
University of Illinois At Chicago
Associate of Arts - Psychology
Broward College
High School Degree -
Ridgewood High School
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