Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofiya Khromova

Owings Mills,MD

Summary

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Shift Manager

STARBUCKS COFFEE COMPANY
10.2021 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored new team members on customer service standards and operational procedures.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Monitored performance metrics to identify areas for improvement in service speed and quality.
  • Coordinated staff schedules to align with peak business hours, enhancing productivity.
  • Resolved customer complaints effectively, fostering positive relationships and loyalty.
  • Conducted regular training sessions on product knowledge to enhance team expertise and sales capabilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Server

Caves Valley Golf Club
05.2020 - 05.2022
  • Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
  • Trained new team members on service protocols, enhancing team efficiency and performance consistency.
  • Implemented upselling techniques, contributing to increased sales through effective product recommendations.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Bachelor of Arts - English Literature

Arizona State University
Tempe, AZ
05-2027

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Mentoring and coaching
  • Inventory control
  • Schedule management
  • Equipment troubleshooting
  • Financial records oversight
  • Computer skills
  • Team collaboration and leadership
  • Punctual and reliable

Languages

Russian
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager

STARBUCKS COFFEE COMPANY
10.2021 - Current

Server

Caves Valley Golf Club
05.2020 - 05.2022

Bachelor of Arts - English Literature

Arizona State University

Similar Profiles

CREATE PROFILE
Sofiya Khromova