Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Sofiya Rozani

Artesia,CA

Summary

Developed skills in fast-paced retail environment, including effective communication and teamwork. Excel at managing inventory and providing excellent customer service, ensuring smooth and efficient store operation. Seeking to leverage these transferrable skills in new and challenging role.

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in Desired Position role.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

1
1
year of professional experience

Work History

Store Crew Member

Jollibee
01.2025 - Current
  • Trained new employees on store policies, procedures, and best practices to ensure consistent performance standards.
  • Assisted with visual merchandising efforts, creating aesthetically pleasing displays that effectively showcased available products and attracted customer attention.
  • Contributed to a positive work environment by consistently arriving on time and being prepared for shifts.
  • Assisted in boosting sales by engaging with customers and offering knowledgeable product recommendations.

Hostess

Panda Inn
01.2024 - 01.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Customer Service

Subway
04.2024 - 12.2024
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided sales and customer service assistance to walk-in traffic
  • Provided exceptional customer service, addressing client concerns promptly and thoroughly.

Education

Master of Science - Computer Science

Westcliff University
Irvine, CA
12-2025

Skills

  • Workplace safety
  • Cleanliness and hygiene
  • Cash handling accuracy
  • Stock replenishment
  • POS system operation
  • Store maintenance
  • Customer service
  • Team collaboration
  • Adaptability and flexibility
  • Cash handling
  • Customer engagement
  • Relationship building
  • Upselling strategies
  • Teamwork and collaboration
  • Friendly and helpful
  • Problem-solving
  • Time management
  • Cleaning and sanitizing
  • Multitasking
  • Team leadership

Education and Training

true

Timeline

Store Crew Member

Jollibee
01.2025 - Current

Customer Service

Subway
04.2024 - 12.2024

Hostess

Panda Inn
01.2024 - 01.2025

Master of Science - Computer Science

Westcliff University
Sofiya Rozani