Summary
Overview
Work History
Education
Skills
Timeline
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Sofiyah Brouchet

North Las Vegas,NV

Summary

Hard worker who is ambitious and always ready to learn new skills. Not only do I work well with groups, bringing up the morale and keeping an inclusive environment, I also excel when working alone. I focus on the tasks at hand and complete them efficiently. I easily adapt to any environment or company changes given. These abilities allow me to be an asset for this position.

Overview

4
4
years of professional experience

Work History

Junior Tax Associate

KDS & Associates
04.2020 - Current
    • Maintained complete records of client tax returns and supporting documentation in secured areas.
    • Facilitated communication between clients and tax authorities.
    • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Behavioral Health Technician

Serenity Wellness Group
03.2023 - 10.2023
    • Built and maintained positive staff relationships to promote teamwork and better serve clients.
    • Completed documentation for every incident and forwarded to correct personnel for review.
    • Conducted client rounds to check on residents.
    • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
    • Performed client intake procedures according to internal standards for new admissions.

USAA Customer Representative

Sitel Call Center
07.2022 - 01.2023
    • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
    • Opened, closed and updated accounts for customers.
    • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
    • Helped clients protect assets through variety of strategies.
    • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Sales Associate

Shoe Palace
04.2021 - 10.2021
    • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.

Crew Member

McDonald's Restaurant
08.2020 - 03.2021
    • Trained and mentored new employees to maximize team performance.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

No Degree - Medical Radiologic Technology

College of Southern Nevada
Las Vegas, NV
05.2028

High School Diploma -

Cheyenne High School
North Las Vegas, NV
05.2022

Skills

    • Teamwork and Collaboration
    • Cash Handling
    • Verbal and Written Communication
    • Customer Needs Assessment
    • Learns from Criticism
      • Active Listener
      • Speed and Efficiency
      • Client Tax Services
      • Due Diligence

Timeline

Behavioral Health Technician

Serenity Wellness Group
03.2023 - 10.2023

USAA Customer Representative

Sitel Call Center
07.2022 - 01.2023

Sales Associate

Shoe Palace
04.2021 - 10.2021

Crew Member

McDonald's Restaurant
08.2020 - 03.2021

Junior Tax Associate

KDS & Associates
04.2020 - Current

No Degree - Medical Radiologic Technology

College of Southern Nevada

High School Diploma -

Cheyenne High School

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Sofiyah Brouchet