Andre Roper
2495 Lincoln Ave San Jose,ca
Summary
Diligent and detail-oriented Manual Quality Assurance Specialist with 1 years of experience in ensuring the delivery of high-quality software products. Proficient in manual testing methodologies, test case design, execution, and defect tracking. Possesses a strong understanding of the software development lifecycle (SDLC) and a proven track record of collaborating with cross-functional teams to identify issues and drive quality improvements.
Overview
8
8
years of professional experience
Work History
QA Engineer
Pace Supply
Dublin, CA
08.2020 - Current
- Created detailed bug reports with steps to reproduce identified issues.
- Performed manual tests on web applications, mobile apps, and software products.
- Identified and documented any defects found during the course of testing.
- Conducted functional, regression, performance, integration and user acceptance testing.
- Participated in daily stand-up meetings to discuss progress on projects and tasks assigned.
Customer Service Representative
Fortinet
Sunnyvale, CA
02.2019 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Manager
IHX, AT&T
Palo Alto, CA
04.2016 - 07.2020
- Interact with customers, and provide prompt and courteous customer service to all customers.
- Educate and engage customers through product demonstration.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Education
Associate of Arts - Cybersecurity
De Anza College
Cupertino, CA04.2025
Jira/Zephyr Scale
Udemy
05-2023
Software Testing
LinkedIn Learning (Intro To QA)
04-2023
High School Diploma -
Oak Grove High School
San Jose, CA06.2005
Skills
- Manual Testing
- SQL
- Defect Tracking and Management
- Software Development Lifecycle (SDLC)
- Regression Testing
- User Acceptance Testing (UAT)
- Agile Methodologies
- Cross-Functional Collaboration
- Attention to Detail
- Problem-solving
References
References available upon request.
Timeline
QA Engineer
Pace Supply
08.2020 - Current
Customer Service Representative
Fortinet
02.2019 - 08.2020
Sales Manager
IHX, AT&T
04.2016 - 07.2020
Associate of Arts - Cybersecurity
De Anza College
Jira/Zephyr Scale
Udemy
Software Testing
LinkedIn Learning (Intro To QA)
High School Diploma -
Oak Grove High School
Similar Profiles
Arianna GaribayArianna Garibay
Warehouse Associate at PACE SupplyWarehouse Associate at PACE Supply
Charity DuzenskiCharity Duzenski
Plumbing Sales Associate at PACE SupplyPlumbing Sales Associate at PACE Supply
Jesus ContrerasJesus Contreras
Warehouse Worker at PACE SupplyWarehouse Worker at PACE Supply
Darren whiteDarren white
Finance at Self EmployedFinance at Self Employed
NADA MOHAMEDNADA MOHAMED
Shipping and Receiving Clerk at Rent The RunwayShipping and Receiving Clerk at Rent The Runway