Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofyan El Amaireh

Plano

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

12
12
years of professional experience

Work History

Manager of Operations

AAA Roadside Assistance
03.2019 - Current
  • Oversaw daily operations, ensuring efficiency and compliance with company policies.
  • Developed and implemented process improvements, enhancing productivity across departments.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Managed cross-functional teams, fostering collaboration and communication to achieve operational goals.
  • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
  • Led budget management efforts, streamlining expenses while maintaining quality standards.
  • Cultivated relationships with vendors, negotiating contracts to enhance service delivery and cost efficiency.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.


Automotive Service Manager

Easy Finance
01.2018 - 04.2019
  • Analyzed service metrics to identify trends and drive strategic adjustments in operations.
  • Developed training programs for new staff, enhancing team competency and performance standards.
  • Conducted regular performance evaluations, providing constructive feedback to improve technician skills.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.

Tutor

Tutor, Petra Accounting Lab
01.2014 - 06.2016
  • Developed tailored lesson plans addressing individual student needs and learning styles.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Implemented effective study strategies to improve academic performance across diverse subjects.
  • Mentored students in time management and organizational skills, fostering independent learning habits.
  • Provided homework assistance using specific curriculum and materials.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Education

Master of Science - Accounting

Texas A&M University
Commerce, TX
01.2023

Associate Degree - Accounting

Richland College
Dallas, Texas
01.2021

Bachelors - Accounting

Petra University
Jordan, Amman
01.2016

Skills

  • Certified Tableau User (2022)
  • Certified Quickbooks (2019)
  • Decision-making
  • Strategic planning
  • Data Analysis
  • Task delegation
  • Documentation and reporting

Timeline

Manager of Operations

AAA Roadside Assistance
03.2019 - Current

Automotive Service Manager

Easy Finance
01.2018 - 04.2019

Tutor

Tutor, Petra Accounting Lab
01.2014 - 06.2016

Associate Degree - Accounting

Richland College

Master of Science - Accounting

Texas A&M University

Bachelors - Accounting

Petra University

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