Soge Tonga
Honolulu,HI
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
11
11
years of professional experience
Work History
Front Desk Supervisor
Pacific Marina Inn
Honolulu, Hawaii
08.2022 - Current
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently.
- Provided support to guests with check-in and check-out procedures.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Monitored the front desk staff to ensure proper customer service was provided.
- Processed payments, cashiering duties and credit card transactions accurately.
- Developed policies and procedures related to front desk operations.
- Assisted guests with inquiries and requests.
- Monitored staff performance and provided feedback when necessary.
- Greeted and welcomed guests in a friendly, professional manner.
Asset Protection Investigator
Walmart
Waipahu, HI
06.2020 - 07.2022
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Provided security for employees and customers in the store environment.
- Assisted with the development of safety policies and procedures to reduce loss exposure.
- Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
- Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
- Responded quickly to alarms triggered by electronic article surveillance systems.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Investigated cases of credit card fraud or misuse by conducting background checks and interviewing relevant parties.
Greeter/Dispatcher
Platinumetrix
Honolulu, HI
04.2016 - 11.2020
- Informed customers of current sales and promotions.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
- Operated cash register to process payments for purchases.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Car Rental Agent
Advantage Rent A Car
Honolulu, HI
06.2013 - 01.2017
- Trained new employees on operational procedures related to car rentals.
- Ensured that all safety regulations were followed when handling vehicles.
- Verified driver's license information and inspected rental documents for accuracy.
- Explained the terms of rental agreements to customers.
- Processed customer reservations and payments.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Assisted customers in selecting appropriate car models based on their needs.
- Greeted customers, answered their questions and provided information about car rental services.
- Maintained records of vehicle availability, condition, maintenance and repair history.
Education
Kaimuki High School
Honolulu, HI05-2010
Skills
- Cash control
- Reservations Management
- Hospitality services
- Word Processing
- Guest Relations
- Guest safety
- Strong leadership
- Cash Handling Accuracy
Timeline
Front Desk Supervisor
Pacific Marina Inn
08.2022 - Current
Asset Protection Investigator
Walmart
06.2020 - 07.2022
Greeter/Dispatcher
Platinumetrix
04.2016 - 11.2020
Car Rental Agent
Advantage Rent A Car
06.2013 - 01.2017
Kaimuki High School
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