- Avid Reader
- Graphic Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Photography
- Animal Care
- Creative Writing
- Personal Development and Self-Improvement
Soha Shah
Prosper,TX
Summary
Detail-oriented college student pursuing Bachelor's degree in Clinical Psychology, equipped with hands-on experience managing front-desk operations in automotive and healthcare sectors. Proficient in handling high-volume calls, coordinating scheduling, processing payments, and maintaining accurate records using Tekmetric and electronic health records systems. Recognized for exceptional communication, problem-solving, and organizational skills, consistently delivering excellent customer service in client-facing roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Integrity First Automotive
06.2025 - 12.2025
- Enhanced customer satisfaction as primary contact, delivering professional and friendly service.
- Streamlined call management by efficiently handling high-volume customer inquiries and updates.
- Optimized workflow through effective coordination of front-desk operations and service teams.
- Utilized Tekmetric to manage repair orders, maintaining accurate customer and service records.
- Negotiated with vendors for cost-effective parts, ensuring timely vehicle repairs.
- Communicated diagnostics and services clearly, enhancing customer understanding and approval rates.
Delivery Driver
Tiff's Treats
06.2023 - 12.2023
- Delivered orders promptly, enhancing customer satisfaction and service quality.
- Managed multiple deliveries efficiently, meeting strict time constraints consistently.
- Utilized GPS for precise navigation, ensuring timely arrivals at destinations.
- Cultivated customer relationships through friendly service and prompt responses.
- Accurately loaded and unloaded vehicles, maintaining inventory integrity during transport.
- Operated delivery vehicle safely, complying with local traffic laws and regulations.
Front Desk Coordinator
Goodtree Academy
09.2019 - 12.2020
- Enhanced customer satisfaction by delivering prompt phone and inquiry responses.
- Maintained organized front desk area, ensuring efficient material management.
- Welcomed customers warmly, sharing details about services available.
- Executed administrative tasks including filing, faxing, and data entry efficiently.
- Coordinated client appointments, maintaining precise records of all bookings.
- Generated client documents using Microsoft Word and other computer programs.
- Monitored office supplies, ordering and stocking as necessary.
Medical Assistant
ICF
06.2017 - 08.2018
- Monitored vital signs and reported abnormalities to supervising physician promptly.
- Maintained accurate patient charts to ensure proper medical recordkeeping.
- Prepared examination rooms by stocking supplies and ensuring thorough cleanliness.
- Compiled comprehensive patient histories through detailed interviews about medical backgrounds.
- Scheduled appointments effectively and managed patient records with precision.
- Executed administrative tasks including data entry and supply ordering efficiently.
Education
Bachelor of Science (B.S.) - Clinical Psychology
University of North Texas
Denton, TX, US12.2026
Associate in Science (A.S.) - Clinical Psychology
Collin College
Mckinney, TX05.2024
High School Diploma -
Melissa High School
Melissa, TX05.2022
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Guest relations
- Conflict management
- Customer service expertise
- Leadership qualities
- Hospitality service expertise
- Oral and written communications
- Listening skills
- Time management
- Daily reporting
- Front desk supplies management
- Customer service management
- Quality assurance
- Marketing
- Administrative skills
- Documentation and reporting
- File management
- Word processing
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Clean driving record
- GPS and route planning
- Vehicle cleaning and maintenance
- Customer satisfaction
- Building relationships
- Follow-up skills
- Appointment scheduling
Certification
- English
- Urdu
- Hindi
- Punjabi
- Arabic
Interests
Awards & Honors
- Dean’s List / Honor Roll: Recognized for strong academic performance with a 3.8 GPA
- Academic Excellence Award: Demonstrated consistent achievement and commitment to academic success
- Outstanding Customer Service Recognition: Acknowledged for professionalism, communication, and client satisfaction in front-desk roles
- Front Desk & Administrative Excellence Recognition: Recognized for managing scheduling, records, and daily operations in fast-paced environments
- Leadership & Reliability Recognition: Trusted with responsibility, coordination, and operational support across multiple roles
- Patient Care & Confidentiality Excellence Recognition: Recognized for accuracy, ethics, and professionalism in healthcare administrative settings
- Multilingual Communication Excellence: Recognized for effective communication with diverse populations (Urdu, Hindi, Punjabi, Arabic)
Timeline
Automotive Service Advisor
Integrity First Automotive
06.2025 - 12.2025
Delivery Driver
Tiff's Treats
06.2023 - 12.2023
Front Desk Coordinator
Goodtree Academy
09.2019 - 12.2020
Medical Assistant
ICF
06.2017 - 08.2018
Bachelor of Science (B.S.) - Clinical Psychology
University of North Texas
Associate in Science (A.S.) - Clinical Psychology
Collin College
High School Diploma -
Melissa High School