Sohaib Bhatti
West Palm Beach,FL
Summary
Account Executive professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Highly motivated and results-oriented individual with a diverse skillset encompassing customer service, sales, marketing, and administration. Proven ability to build relationships, manage accounts, and exceed expectations in fast-paced environments. Seeking to leverage strong communication, organizational, and problem-solving skills to excel in a patient-facing role within a healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Executive
T-Mobile
01.2017 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Developed and delivered training programs that improved team performance and knowledge, resulting in a 20% increase in effectiveness.
- Built and maintained strong relationships with clients, actively listening to their needs and concerns to provide tailored solutions.
- Built and maintained strong relationships with clients, actively listening to their needs and concerns to provide tailored solutions.
Assistant Healthcare Administrator
ACTION PHYSICAL THERAPY
01.2022 - 01.2023
- Spearheaded process improvements that reduced patient complaints regarding wait times or service quality issues at the healthcare facility level.
- Conducted regular audits of medical records, identifying areas for improvement related to documentation accuracy and regulatory compliance.
- Supported senior administrators in strategic planning initiatives aimed at long-term growth for the healthcare organization.
- Contributed to increased patient access to care by implementing marketing strategies that effectively reached and engaged potential patients.
- Supported clinic efforts to provide valuable health information and resources to the community by assisting with events and initiatives that promoted patient well-being.
Education
Master of Health Administration -
Florida Atlantic University
Boca Raton, FL12.2023
Bachelor of Science - Healthcare AdministraƟon
Florida Atlantic University
Boca Raton, FL12.2019
Skills
- Patient Care & Service: Active listening, empathy, clear communication, building rapport, explaining information, addressing concerns, providing support, and ensuring patient satisfaction
- Front Office Administration: Patient reception and intake, appointment scheduling, managing patient flow, handling phone inquiries, medical record management (electronic and paper), data entry, insurance verification, processing payments, and maintaining office supplies
- Communication & Interpersonal: Written and verbal communication, interpersonal communication, public speaking, conflict resolution, client relationship building, customer rapport
- Sales & Marketing: Sales strategy, customer relationship management (CRM), social media marketing, market analysis, lead generation, account management, territory management, business development, marketing campaign development, and brand building
- Leadership & Teamwork: Team leadership, project management, cross-functional collaboration, team building, staff management
- Analytical & Problem-Solving: Data analysis, root cause analysis, decision-making, problem-solving abilities, analytical thinking
- Software & Technology: Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce, Power BI, Microsoft Teams, CRM software, point of sale (POS) systems
Accomplishments
- Retail Integration Specialist during the T-Mobile/Sprint merger, collaborated with 14 locations to train staff on CRM software operation, ensuring a smooth transition and enhanced customer experience.
- T-Mobile's 'Circle of Excellence' status for four consecutive quarters, ranking among the top 40 sales experts nationwide and driving a 32% gross increase in sales and profit.
Certification
- Customer Service and Sales Credential – National Retail Federation Foundation.
- Strategic Account Management Certification (SAMA) - Strategic Account Management Association.
- Certified Consumer Sales Specialist (CCSS) - Retail Education Association.
- Google Ads Certification - Google Skillshop.
Languages
Urdu
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Healthcare Administrator
ACTION PHYSICAL THERAPY
01.2022 - 01.2023
Account Executive
T-Mobile
01.2017 - Current
Bachelor of Science - Healthcare AdministraƟon
Florida Atlantic University
Master of Health Administration -
Florida Atlantic University
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