Dynamic Front Desk Assistant with proven expertise in hospitality services and problem-solving, honed at Townplace Suites Marriott. Excelled in creating memorable guest experiences by leveraging exceptional communication and multitasking abilities. Skilled in payment verification and maintaining cleanliness, significantly enhancing guest satisfaction and retention.
Work History
Front Desk Assistant
Townplace Suites Marriott
10.2024 - 11.2024
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Education
Associate of Science - Biology
The Ohio State University
Columbus, OH
01-2028
Skills
Problem-solving skills
Hospitality services
Scheduling appointments
Maintaining cleanliness
Payment verification
Credit and cash payments
Accomplishments
Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
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