Sohee Shim
Cresskill,NJ
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Highly skilled in customer service, with a background in high-volume dining environments, as well as marketing and sales. Excels in communication, teamwork, and adaptability, ensuring customer satisfaction. Eager to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Server
Roost
Sparkill, New York
06.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Assisted customers with menu selections and dietary preferences.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, and promotions.
Server
First Watch
Montvale, New Jersey
04.2025 - Current
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
Server
The Hill
Closter, NJ
03.2024 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in training new servers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Personal Training Consultant
LA Fitness
Paramus, NJ
10.2023 - 02.2024
- Provided one-on-one instruction on proper exercise technique, form, and safety.
- Built and established relationships with members and guests to help pursue fitness goals.
- Conducted initial client consultations to assess fitness levels and develop personalized training plans.
- Educated clients on the importance of physical activity for overall wellness.
- Assisted in the development of marketing materials such as flyers or brochures promoting services.
- Managed administrative tasks such as scheduling appointments, billing clients.
- Worked with fellow sales team members to achieve group targets.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Set up meetings with potential clients and listened to their wishes and concerns.
Bartender
Bowlero
New Brunswick, NJ
09.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Kept the bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration, and storage areas.
- Organized bar inventory and storage procedures to keep stock within optimal levels, and meet expected customer demands.
Server
Brasserie Memere
Closter, NJ
11.2020 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Counter Girl
Bareburger
Closter, NJ
03.2018 - 08.2019
- Greeted customers with smile and provided helpful suggestions.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Processed customer orders and accurately entered into order system.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Answered phone calls to take down reservations or take out orders.
Education
Bachelor of Arts - Graphic Design
SCAD
Savannah, GASkills
- Customer Service and Assistance
- Marketing strategies
- Attention to detail
- Organizational skills
- Adaptable and flexible
- Multitasking capacity
- Fine-dining expertise
- Sales and Upselling
- Visual Displays
- Design concepts development
- Creative thinking
References
References available upon request.
Timeline
Server
Roost
06.2025 - Current
Server
First Watch
04.2025 - Current
Server
The Hill
03.2024 - Current
Personal Training Consultant
LA Fitness
10.2023 - 02.2024
Bartender
Bowlero
09.2022 - 08.2023
Server
Brasserie Memere
11.2020 - 07.2021
Counter Girl
Bareburger
03.2018 - 08.2019
Bachelor of Arts - Graphic Design
SCAD
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