Soheil Ahwazi
San Antonio,TX
Summary
Dynamic leader with proven expertise in customer service management and team development honed at Bill Miller BBQ and other notable establishments. Excelled in recruiting, driving sales growth, and reducing shrinkage by implementing strategic inventory management. Skilled in transforming underperforming teams into high-performing units, demonstrating exceptional leadership and staff supervision abilities.
Overview
20
20
years of professional experience
Work History
Store Manager
Bill Miller BBQ
01.2017 - 08.2024
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager/Area Manager
McDonalds
02.2011 - 11.2016
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Supervised various locations, enforcing high-quality standards of operation.
Store Manager
Wendys
06.2004 - 10.2010
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Applied Science - Management And Marketing
Metropolitan State University of Denver
Denver, CO08.2007
Skills
- Customer Service Management
- Team Development
- Recruiting and Hiring
- Inventory Management
- Staff Supervision
- Marketing and Promotions
- Leadership Development
Timeline
Store Manager
Bill Miller BBQ
01.2017 - 08.2024
Store Manager/Area Manager
McDonalds
02.2011 - 11.2016
Store Manager
Wendys
06.2004 - 10.2010
Associate of Applied Science - Management And Marketing
Metropolitan State University of Denver
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