Overview
Work History
Education
Skills
Timeline
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Soheil Mahmoudi

Hillsboro,OR

Overview

8
8
years of professional experience

Work History

Basketball Program Staff

YMCA
09.2024 - 12.2024
  • Responsible for creating a fun and safe environment for all young athletes (8-18 years old) improve their health and fitness, achieve basketball and performance-based goals
  • Instruct participants in systemic performance programming to address individual and/or teams needs
  • Supervise young players on a regular basis

Flight Attendant

United Airlines
09.2022 - 09.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
  • Handled medical emergencies calmly and competently following established protocols while liaising with the flight deck crew as needed
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
  • Managed in-flight operations and coordinated with the flight crew and ground staff to achieve 96%+ on-time departures
  • Conducted regular pre-flight inspections and in-flight safety protocols, demonstrating operational leadership and compliance with FAA and company standards

Customer Service Representative

United Airlines
01.2020 - 09.2022
  • Provide Training support to new customer service agents, enhancing operational efficiency
  • Spearheaded safety advocacy initiatives, leading to successful OSHA VPP certification, saving $10,000+ per incident
  • Resolved escalated customer concerns with professionalism, which resulted in 98% post customer surveys

Lead Consultant

Best Buy
11.2016 - 12.2019
  • Managed daily sales floor operations, including scheduling, performance tracking, and inventory oversight
  • Trained and mentored over 10 new employees annually, improving team productivity and customer service standards
  • Analyzed sales metrics to refine strategies, achieving a consistent 15% increase in quarterly revenue

Education

Bachelor of Science - Business Administration And IT Managment

Western Governors University
Salt Lake City, UT

Skills

  • Time Management & Prioritization

  • Team Leadership & Training

  • Multitasking in High-Pressure Environments

  • Microsoft Office Suite

  • Language Proficiency: English (fluent), Thai (fluent), Farsi (fluent), Japanese (beginner)

  • Safety Protocols and Emergency Procedures

  • Adaptability & Problem-Solving

Timeline

Basketball Program Staff

YMCA
09.2024 - 12.2024

Flight Attendant

United Airlines
09.2022 - 09.2023

Customer Service Representative

United Airlines
01.2020 - 09.2022

Lead Consultant

Best Buy
11.2016 - 12.2019

Bachelor of Science - Business Administration And IT Managment

Western Governors University

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Soheil Mahmoudi