Soh Soh Estrada
San Antonio,United States
Summary
Hardworking Distribution Manager with 16 years of experience planning and managing movement of goods in supply chains. Adept in evaluating business objectives to chart out best course of action. Strategic and organized with advanced skills in corporate policy, effective leadership, and project management.
Overview
17
17
years of professional experience
Work History
Distribution Supervisor
Meals On Wheels
09.2017 - 10.2023
- Built and maintained relationships with key stakeholders and customers to support seamless operations.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Documented safety action plans, quality initiatives, and team performance into computer system.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Implemented new processes, resolved performance issues, and expanded processes to meet diverse needs.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Increased client/volunteer retention by providing superior customer service.
- Motivated workers to exceptional performance through implementation of new strategies.
Customer Service Representative
H.E.B.
11.2007 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Responded to constant flow of customers with minimal wait times/escalations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Met personal, team, and company goals in customer service environment.
Office Assistant
Good Samaritan Center
02.2007 - 10.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
GED -
Good Samaritan Center
San Antonio, TX06.2007
Skills
- Company Policy Compliance
- Customer Loyalty
- Quality Management
- Employee Performance Reviews
- Maintenance Needs
- Project Management
- Loss Prevention Strategies
- Freight Flow
- Operational Excellence
- Conducting Daily Audits
- Corrective Action Plans
- Operational Efficiency
- KPI Monitoring
- Motivational Leadership
- Operational Standards
- Consumer Products
- Workplace Safety
- Inventory Supplies
- Safety Policies and Procedures
- Understanding of Distribution
- Quality Assurance
Languages
Spanish
Professional Working
Timeline
Distribution Supervisor
Meals On Wheels
09.2017 - 10.2023
Customer Service Representative
H.E.B.
11.2007 - 06.2016
Office Assistant
Good Samaritan Center
02.2007 - 10.2007
GED -
Good Samaritan Center
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