Sohvana Kanistanaux

Results-driven financial professional with 8 years of experience in the lending industry, specializing in loan origination, team leadership, and operational management. Expertise in delivering exceptional member service while ensuring compliance with industry regulations, managing risk, and maintaining a focus on regulatory standards. Strategic planner with a talent for breaking down complex concepts to ensure clarity and success. Excellent communicator with the ability to mentor, train, and motivate teams to achieve both individual and organizational goals.

• Consistently recognized for exceptional performance in Sales, Compliance, and Member Service each quarter for four consecutive years, ranking in the top 3% of 500 loan officers.
• Maintained an average of 99.8% on Member Service Surveys over five years, handling 7+ surveys per month— company's goal is 96.5%.
• Accelerated career progression by advancing to Senior Loan Officer in just 23 months—surpassing the company's standard timeline of 60 months for promotion.
• Developed a comprehensive training manual and standardized process for loan officers, improving compliance and loan origination practices. Invited to mentor 30+ branches using this to coach other loan officers.
• Successfully completed 36 consecutive months of error-free audits in loan and CIP compliance, outperforming the average loan officer who typically incurs 1-5 errors per month.