So Jeong Jeong

• Contributed to the organization-wide strategic workforce planning initiatives by collaborating on the development of new generic job profiles with subject matter experts from 11 entities and consulting with classification and policy teams.
• Catalyzed scaling up of new job analysis approach across the Organization for 400+ job profiles in 45+ job families by creating guidelines and templates and investigating potential use of artificial intelligence in automating job description drafts and building a skills taxonomy.
• Coordinated a four-day interagency conference on Strategic Workforce Planning (SWP) in coordination with UNFPA, UNICEF, and UN Futures Lab, engaging 11 UN System organizations, fostering knowledge sharing and facilitating the development of shared action plans.
• Designed and executed a survey to identify SWP needs and gaps across 18 UN System organizations and compiled a comprehensive summary report and a presentation.

• Collaboratively launched a virtual roundtable event with 100+ participants from UN Member States Permanent Missions and key UN Secretariat stakeholders.
• Analyzed staff data including forecasted retirements and vacancy data to prepare reports and presentations for Entity Action Plan meetings, facilitating strategic discussions between the Office of Human Resources (OHR) and over 90 UN entities on equitable geographical representation and gender parity .
• Created guidelines for the entities to actively use the UN Management Dashboard to keep track of progress on DEI objectives.
• Designed and delivered six global outreach events, reaching 7,000+ potential candidates in 7 months.
• Led the initial enhancement phase of UN Global Talent Pool and contributed to an increase of subscribers to 130,000+ (143% YoY increase) for targeted outreach, improving diversity of applicants.
• Automated job opening dissemination process in collaboration with the Office of Information and Communications Technology, reducing lead time from 8 hours to 5 minutes.

- Designed, refined, and implemented over 20 innovative cross-functional learning solutions for 13,000+ employees in alignment with the business and HR strategies to build a future-proof workforce, building solid partnerships with Management Committee and Heads of Functions.

- Launched a regional onboarding programme for senior newcomers to address high turnover rate, resulting in a significant increase of the first-year retention rate by 56%.

- Monitored and reported learning KPIs on a monthly basis, providing insights to senior management and enabling country offices to meet strategic objectives.

- Contributed to securing L&D investment during COVID-19 crisis by conducting impact assessment and preparing strategic communication to business.

- Provided guidance and advisory to 14 country offices across the APAC region on the deployment of learning programs designed by global and regional headquarters.

- Led two cycles of annual staff engagement survey, coordinating with diverse internal and external stakeholders.

• Developed a performance management guideline for 89,000+ employees and 10,000+ managers worldwide and communication materials for country HR teams.
• Devised a global roll-out plan for the 360-degree feedback surveys and coaching for 250 top executives and 3,000 senior executives, while ensuring strict GDPR compliance.
• Orchestrated the preparation and delivery of the Group’s strategic leadership seminars for over 70 top executives, while accelerating training for 5,000+ team leaders worldwide by two months through rigorous data monitoring and continuous communication with five geographical zones, four divisions, and eight functional departments.
• Conducted comprehensive quantitative and qualitative analyses to evaluate training effectiveness, using participant feedback surveys. Produced data-driven reports to inform strategic decision-making.

• Designed and executed a global survey targeting Heads of Training across four geographical zones to identify worldwide training needs.
• Managed a Digital Learning Management System (LMS), updating content for the online training of 8,500 employees globally.
• Devised two major training tools for salespeople in 98 countries, in collaboration with International Merchandising and Marketing teams.

• Conducted extensive research and interviews of experts to develop and launch a comprehensive e-learning program with three modules in collaboration with an external software development engineer
• Designed a newcomer onboarding presentation by consolidating information from various departments, contributing to the organization’s talent retention efforts
• Enhanced intranet content on branding and organizational culture in compliance with Internal Communications guidelines.

• Contributed to a research paper evaluating job creation impacts of 185 government projects, offering valuable insights for future employment policy development
• Provided advisory service to project managers across 18 government ministries, facilitating their transition to new assessment methodologies
• Compiled and performed quality assurance on impact assessment data from the 18 ministries, ensuring data integrity, consistency, and compliance with standards and guidelines, and delivered comprehensive reports to the Ministry of Economy and Finance.

• Researched and analyzed social policy trends in 36 OECD member states, international organization discussions, using the OECD Better Life Index as a foundation for constructing a strategic framework for future social policy planning.
• Synthesized the analysis to contribute to a research paper exploring collective policy needs across diverse sectors, including education, labor, welfare, culture, and environment.

• Conducted on-site needs analysis in coordination with overseas branches (Ethiopia, Uganda, United States, and Vietnam).
• Drafted project proposals for fundraising from the government and private enterprises.
• Organized inter-NGOs events for knowledge and best practice sharing.
• Drove operational excellence for successful implementation of international outreach activities and medical capacity building in Addis Ababa and Fiche, Ethiopia.