SoJeong Kim
Concord,CA
Summary
Customer-oriented Store Manager with several years of experience in retail operations, sales, team leadership, and customer service. Skilled in recruiting, training, and managing staff while achieving performance and productivity goals. Korean-English bilingual with experience providing interpretation support at trade shows, exhibitions, and professional events.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Store Manager
Tokyo Japanese Lifestyle
Pleasanton, US
09.2023 - Current
- Resolved escalated customer complaints promptly, ensuring positive customer relationships and retention
- Created employee schedules based on business needs, ensuring adequate coverage during peak periods to maintain service quality
- Managed daily store operations and ensured smooth customer experiences.
- Trained and mentored staff on product knowledge and customer service techniques.
- Oversaw inventory management, including stock levels and product displays.
Sales Associate
Lavoir Korea
South San Francisco, California
08.2026 - 08.2026
- Organized promotional event in South San Francisco Costco held by Korean company Lavoir.
- Promoted unique luxury laundry detergent and fabric softener, increasing product visibility.
- Collaborated with team members to enhance customer service and streamline store operations.
Interpreter- New York Fancy Food Show 2026
The Fine Co., LTD
New York, New York
06.2026 - 06.2026
- Facilitated communication between clients and stakeholders to enhance understanding and collaboration.
- Assisted colleagues with translations.
- Presented sesame oil at trade exhibits to engage potential customers.
Interpreter - Physical AI Superconnect 2026
Kotra Silicon Valley
Mountain View, California
06.2026 - 06.2026
- Attended event at Computer History Museum in Mountain View, CA as an interpreter.
- Interpreted for Chungbuk officials seeking foreign investment opportunities.
- Identified financial and policy resources in Chungbuk to support business initiatives.
Certified Nursing Assistant (CNA)
Concord Post Acute
Concord, US
04.2024 - 05.2025
- Provided essential care and support as part-time/on-call CNA at Concord Post Acute, enhancing patient well-being.
- Collaborated with team to deliver personalized care to clients, ensuring their needs were met effectively.
- Monitored clients' health and safety while providing cleaning services.
Interpreter APTA 2025
IPIXEL Co., LTD
Houston, Texas
02.2025 - 02.2025
- Facilitated clear communication between clients and teams on Ai technology for physical therapy projects, enhancing collaboration and understanding.
- Interpreted speeches and discussions in real-time during Korean-English and English-Korean meetings, ensuring accurate and effective communication.
- Demonstrated the Ipixel’s program in the exhibit at APTA
Interpreter
GASTECH 2024
Houston, Texas
09.2024 - 09.2024
- Interpreted for Dong Hwa TCA Co., LTD at GASTECH 2024 in Houston,TX
- Facilitated communication between buyer and sales manager, ensuring accurate English to Korean and Korean to English translations.
- Assisted colleagues with translations for effective communication.
- Attended meetings to provide real-time oral translations for participants. to provide members with oral translations of conversations and information.
Education
Certified nurse's assistant - Nursing (Associate Degree in Nursing)
Solano Community College
Fairfield, CASociology (Associate's degree) -
Diablo Valley College
Pleasant Hill, CASkills
- Inventory management
- Product merchandising
- Customer service
- Customer support
- Team leadership
- Microsoft Word
- Korean and English interpretation
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
Lavoir Korea
08.2026 - 08.2026
Interpreter- New York Fancy Food Show 2026
The Fine Co., LTD
06.2026 - 06.2026
Interpreter - Physical AI Superconnect 2026
Kotra Silicon Valley
06.2026 - 06.2026
Interpreter APTA 2025
IPIXEL Co., LTD
02.2025 - 02.2025
Interpreter
GASTECH 2024
09.2024 - 09.2024
Certified Nursing Assistant (CNA)
Concord Post Acute
04.2024 - 05.2025
Store Manager
Tokyo Japanese Lifestyle
09.2023 - Current
Certified nurse's assistant - Nursing (Associate Degree in Nursing)
Solano Community College
Sociology (Associate's degree) -
Diablo Valley College