Soji Obagbemi
Chicago,IL
Summary
Astute End User Support with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
End User Support Volunteer
Red Cross Organization
Chicago, IL
05.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Walked individuals through basic troubleshooting tasks.
Technical Support Representative
Chicago Carriage Corp
Chicago, IL
06.2021 - 02.2023
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
Customer Service Associate
KAT TRANSPORT NG CO.
Chicago, IL
02.2017 - 05.2021
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Science - Information Technology
Governors State University
Park Forest, IL05.2022
Skills
- Technical documents comprehension
- Data recovery
- Customer service expert
- Technical issues analysis
- Software diagnosis
- Desktop support
- Organization and Time Management
- TCP/IP
Certification
- CompTIA + Training - 3 Months
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
End User Support Volunteer
Red Cross Organization
05.2023 - Current
Technical Support Representative
Chicago Carriage Corp
06.2021 - 02.2023
Customer Service Associate
KAT TRANSPORT NG CO.
02.2017 - 05.2021
Bachelor of Science - Information Technology
Governors State University
- CompTIA + Training - 3 Months
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