Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sojourner Oya

Sojourner Oya

Albuquerque,NM

Summary

Dedicated and experiences administrative professional with successful experience in fast-paced office settings, requiring little to no supervision.

Overview

20
20
years of professional experience

Work History

Customer Service Specialist

Robert Half - CREC
11.2022 - 06.2023


  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed scholarship applications for academic, licensure, and salary support for graduate students.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to incoming emails for all potential recipients
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded incoming calls regarding state and federal grants in progress by providing information about compliance with grant requirements.
  • Audited individual grant recipients' accounts for compliance with regard to expenditures.
  • Logged call notes into database for quality assurance and consistency of service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

English and History Teacher

TANM, MACCS, PAPA
08.2005 - 05.2022
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization
  • Prepared various classroom activities and assessment methods to promote retention of study materials.
  • Attended professional development seminars and workshops to maintain expertise in technology and teaching methodologies.
  • Maintained regular verbal and written communication with school counselors and parents to update with student progress, class schedules and important test dates.
  • Delivered prepared lesson plans using instructional materials and tools.
  • Employed appropriate teaching methods to cater to individual educational needs of each student.
  • Incorporated multiple types of teaching strategies into the classroom including building technology skill based lessons
  • Encouraged interactive learning by incorporating educational software and online assignments
  • Incorporated multiple types of teaching strategies into the classroom including differentiated instruction for an array of skills represented in the classroom.
  • Initiated, facilitated and moderated classroom discussions to keep students engaged and monitor group progress.
  • Advised students on academic progress, goals and achievement.
  • Worked with associates and department leaders to coordinate best instruction practices.
  • Participated in departmental curriculum development, program administration and committee management.
  • Served on academic and administrative committees dealing with institutional policies, departmental matters and academic issues.

Education

Master of Arts - Curriculum Design

College of Sante Fe

Bachelor of Arts - undefined

University of New Mexico

Skills

  • Confidentiality Understanding
  • Administrative management
  • Strategic Planning
  • Staff education and training
  • Call Centers
  • Project Management
  • Data Evaluation
  • Customer Service and Assistance
  • Telephone Etiquette
  • Excellent Written and Oral Communication
  • Calm and Professional Under Pressure
  • Administrative and Office Support

Timeline

Customer Service Specialist

Robert Half - CREC
11.2022 - 06.2023

English and History Teacher

TANM, MACCS, PAPA
08.2005 - 05.2022

Master of Arts - Curriculum Design

College of Sante Fe

Bachelor of Arts - undefined

University of New Mexico

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Sojourner Oya