Sojourner Oya
Albuquerque,NM
Summary
Dedicated and experiences administrative professional with successful experience in fast-paced office settings, requiring little to no supervision.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Robert Half - CREC
11.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Processed scholarship applications for academic, licensure, and salary support for graduate students.
- Answered constant flow of customer calls with minimal wait times.
- Responded to incoming emails for all potential recipients
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded incoming calls regarding state and federal grants in progress by providing information about compliance with grant requirements.
- Audited individual grant recipients' accounts for compliance with regard to expenditures.
- Logged call notes into database for quality assurance and consistency of service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
English and History Teacher
TANM, MACCS, PAPA
08.2005 - 05.2022
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization
- Prepared various classroom activities and assessment methods to promote retention of study materials.
- Attended professional development seminars and workshops to maintain expertise in technology and teaching methodologies.
- Maintained regular verbal and written communication with school counselors and parents to update with student progress, class schedules and important test dates.
- Delivered prepared lesson plans using instructional materials and tools.
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Incorporated multiple types of teaching strategies into the classroom including building technology skill based lessons
- Encouraged interactive learning by incorporating educational software and online assignments
- Incorporated multiple types of teaching strategies into the classroom including differentiated instruction for an array of skills represented in the classroom.
- Initiated, facilitated and moderated classroom discussions to keep students engaged and monitor group progress.
- Advised students on academic progress, goals and achievement.
- Worked with associates and department leaders to coordinate best instruction practices.
- Participated in departmental curriculum development, program administration and committee management.
- Served on academic and administrative committees dealing with institutional policies, departmental matters and academic issues.
Education
Master of Arts - Curriculum Design
College of Sante Fe
Bachelor of Arts - undefined
University of New Mexico
Skills
- Confidentiality Understanding
- Administrative management
- Strategic Planning
- Staff education and training
- Call Centers
- Project Management
- Data Evaluation
- Customer Service and Assistance
- Telephone Etiquette
- Excellent Written and Oral Communication
- Calm and Professional Under Pressure
- Administrative and Office Support
Timeline
Customer Service Specialist
Robert Half - CREC
11.2022 - 06.2023
English and History Teacher
TANM, MACCS, PAPA
08.2005 - 05.2022
Master of Arts - Curriculum Design
College of Sante Fe
Bachelor of Arts - undefined
University of New Mexico
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