Sokaina Alzayad
Dearborn,MI
Summary
Offering deep understanding of patient needs and strong desire to learn and grow in healthcare advocacy field. Brings ability to quickly absorb important healthcare information and talent for effective communication. Ready to use and develop relationship-building and problem-solving skills in the patient advocate role.
Overview
12
12
years of professional experience
Work History
Assistance Payments Worker
State of Michigan Department of Human Services
11.2021 - 06.2024
- Improved client satisfaction by providing timely and accurate assistance with their benefit applications.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Communicated clearly and empathetically with diverse populations including those facing language barriers or disabilities.
- Maintained high levels of accuracy in data entry, ensuring client information was up-to-date and correct.
- Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
Teacher's Assistant
Oakman Childcare
05.2016 - 04.2020
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed daily reports on attendance and disciplinary performance.
Administrative Assistant
Aliraq Travel
03.2012 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Business Accountancy
University of Phoenix
Tempe, AZ09-2026
Associate of Arts - Education
University of Phoenix
Tempe, AZ10-2016
Skills
- Cross-cultural sensitivity
- Multitasking ability
- Customer service
- Problem-solving abilities
- Time management
- Organizational skills
- Attention to detail
- Excellent communication
- Relationship building
- Decision-making support
- Technical assistance
Timeline
Assistance Payments Worker
State of Michigan Department of Human Services
11.2021 - 06.2024
Teacher's Assistant
Oakman Childcare
05.2016 - 04.2020
Administrative Assistant
Aliraq Travel
03.2012 - 01.2020
Bachelor of Science - Business Accountancy
University of Phoenix
Associate of Arts - Education
University of Phoenix
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