Sokha Ung
Long Beach,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
14
14
years of professional experience
Work History
Intake
IRhythm Technologies Inc.
10.2022 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans, improving overall service delivery.
- Ensured compliance with applicable regulations by consistently updating knowledge on policies and procedures related to client intake.
- Reduced waiting times for clients during the intake process, implementing efficient scheduling practices and time management techniques.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
- Developed and maintained accurate records of programs and services.
Sales Coordinator
Ace Sushi
05.2013 - 05.2015
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
- Implemented effective cross-selling strategies, increasing overall sales volume and client retention rates.
- Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Accounting and Office Manager/Administrative Assistant
Top Towing
02.2010 - 03.2012
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Education
Associate of Science - Health Information Technology
Cypress College
Cypress, CA06.2022
Skills
- Follow-Up Skills
- Data Entry Proficiency
- Conflict Resolution
- Interpersonal Skills
- Team Collaboration
- Customer Service Orientation
- Critical Thinking
- Time Management
- Problem Solving
- Computer Literacy
- Telephone Etiquette
- Multitasking Abilities
- Record Keeping
- Professionalism and Ethics
- Attention to Detail
- Appointment Scheduling
- Patient Scheduling
- Insurance Verification
- Scheduling Appointments
- Customer Service
- Microsoft Access
- Microsoft Office
- Data Entry Software
Timeline
Intake
IRhythm Technologies Inc.
10.2022 - Current
Sales Coordinator
Ace Sushi
05.2013 - 05.2015
Accounting and Office Manager/Administrative Assistant
Top Towing
02.2010 - 03.2012
Associate of Science - Health Information Technology
Cypress College
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