Sokhim Yann
Lowell,MA
Summary
Dynamic catering professional with experience at Siem Reap Boo Young Country Club, excelling in food presentation and customer service. Proven ability to enhance guest satisfaction through effective teamwork and problem-solving. Recognized for maintaining high sanitation standards and efficiently managing inventory, contributing to successful events and memorable experiences for clients.
Overview
2
2
years of professional experience
Work History
Catering Staff Member
Siem Reap Boo Young Country Club
03.2018 - 01.2020
- Assisted in setup and breakdown of catering events, ensuring timely service delivery.
- Collaborated with team members to maintain cleanliness and organization in service areas.
- Supported food preparation and presentation according to club standards and guidelines.
- Adhered to health and safety regulations while serving food and beverages efficiently.
- Interacted professionally with guests, providing high-quality customer service during events.
- Monitored inventory levels of supplies, assisting in restocking as needed for operations.
- Implemented feedback from supervisors to improve service quality during catered functions.
- Trained new staff on catering procedures, enhancing team performance and efficiency.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Supported successful events by setting up venue spaces according to client specifications.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Collaborated with team members to create memorable experiences for clients and guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Utilized POS system to receive and process food and beverage orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
Education
No Degree -
Bakong High School
Bakong, Siem ReapSkills
- Table setting
- Food safety
- Food presentation
- Sanitation practices
- Inventory control
- Sanitation and safety
- Equipment detailing
- Station stocking
- Hospitality and accommodation
- Guest monitoring
- Service prioritization
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Active listening
- Adaptability and flexibility
- Decision-making
- Self motivation
Languages
Cambodian
Native or Bilingual
English
Elementary
Timeline
Catering Staff Member
Siem Reap Boo Young Country Club
03.2018 - 01.2020
No Degree -
Bakong High School