Sokhna Khadidiatou Fall

Observed packing operations to verify conformance to specifications.
Educated staff on organizational mission and goals to help employees
achieve success.
Frequently inspected production area to verify proper equipment
operation.
Coached staff on daily performance and conducted evaluations to
constructively address concerns.
Maintained overall safe work environment with employee training
programs and enforcement of safety procedures.
Worked varied hours, days, nights and weekends as business needs
dictate.

Boosted employee performance and confidence by providing regular constructive feedback and coaching.

• Efficiently ran the day to day restaurant operations.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Tracked food production levels, meal counts, and supply costs.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Reviewed and approved employee schedules and timesheets.
• Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
• Coordinated with catering staff to deliver food services for special events and functions.

• Assisted in restaurant opening, including host and server hiring and training.
• Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
• Trained, coached and evaluated subordinates to raise performance to company standard.
• Served as leader of FOH team by assigning duties, work stations and responsibilities.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Answered customer questions about hours, seating, and menu information.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

• Greeted arriving guests and provided estimated wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Answered customer questions about hours, seating, and menu information.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Answered an average of up to 50 calls per day by addressing customer inquiries.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Utilized reservation software proficiently, ensuring quick response times during high call volumes.
• Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.