Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sokhoeun Kul

Saint Paul,MN

Summary

Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Front of House Team Leader

Skinner's Pub & Eatery
Saint Paul, MN
09.2020 - Current
  • Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
  • Dealing with customer complaints in a professional manner, escalating issues as appropriate.
  • Managing cash handling procedures, including cashing up at the end of shifts.
  • Providing guidance and training to new members of staff on company policies and procedures.
  • Responding quickly to changes in customer demand during busy periods.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Monitoring the quality of food served to customers, taking action where required.
  • Ensuring health and safety regulations are adhered to within the restaurant environment.

Shipping and Receiving Lead

Owen's & Minor's
Saint Paul, MN
08.2018 - 10.2020
  • Performed daily shipping and receiving duties, including verifying items received against invoices or packing slips.
  • Developed strategies to improve overall efficiency of shipping and receiving processes.
  • Managed warehouse operations by organizing workflow, delegating tasks, and ensuring accuracy of product labeling.
  • Identified opportunities for improvement in the existing shipping and receiving processes.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Packed, sealed or affixed postage to prepare materials for shipping.

Production Assistant

Pearson's Candy
Saint Paul, MN
07.2015 - 08.2018
  • Facilitated information exchange within staff and crew members
  • Remained alert, active, and ready to respond to requests using variety of available resources.
  • Facilitated the ordering and delivery of production supplies, meeting budgetary constraints.
  • Monitored the daily operations of the production team, providing guidance and support as needed.

Supervisor of Operations

Restaurant Depot
Saint Paul, MN
08.2006 - 03.2015
  • Ensured smooth departmental workflow through effective resource allocation and staff coordination
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Education

GED -

Hubbs Center
Saint Paul, MN
08-2013

Skills

  • Recruitment and hiring
  • Budget Planning
  • Facilities Inspection
  • Staff Evaluation
  • Capital improvement management
  • Maintenance Oversight
  • Team Development
  • Customer Service
  • Staff Training
  • Quality Assurance Controls
  • Staff Management
  • Invoice Processing
  • Front-of-house display creation
  • Dining customer service
  • High-volume dining
  • Dining room management
  • Safe Food Handling

References

References available upon request.

Timeline

Front of House Team Leader

Skinner's Pub & Eatery
09.2020 - Current

Shipping and Receiving Lead

Owen's & Minor's
08.2018 - 10.2020

Production Assistant

Pearson's Candy
07.2015 - 08.2018

Supervisor of Operations

Restaurant Depot
08.2006 - 03.2015

GED -

Hubbs Center
Sokhoeun Kul