Sokhunthea Chhum

• Managed cash transactions, ensuring accuracy and security, while enhancing customer satisfaction.
• Efficiently process cash advances and e-checks using advanced systems, improving transaction speed.
• Maintain precise cash drawer records, contributing to streamlined audits, and financial integrity.
• Cultivated a welcoming environment for patrons, ensuring a positive gaming experience through attentive, effective communication.

• Coordinated daily load assignments and instructions for drivers to optimize delivery schedules.
• Ensured timely delivery of goods to customers to enhance satisfaction.
• Compiled and dispatched tracking reports utilizing Excel spreadsheets.
• Maintained positive attitude while providing excellent internal and external customer service.

Responsible for acquiring new consumer and small business clients, and for expanding relationships with existing clients. Develop a comprehensive understanding of needs by using the client experience (CE) desktop technology to analyze client financial and personal data to cross-sell products and services. Recommend products and services to help clients reach their financial goals, and to also help the team achieve their business goals.

• Provides sales and services to all clients.
• Participate in special projects, sales campaigns, and assignments as requested.
• Develops and maintains a broad knowledge of products and services to appropriately support client needs.
• Accurately process financial service transactions.

Maintained top priority on client service for all clients consistently.

• Opened and managed client accounts, strengthening relationships through personalized interactions.
• Acquired new clients daily for deposit and credit accounts.
• Executed efficient cash handling and transaction processing as primary banker.
• Recognized as top banker in region for 'Where in the US Captain Shield Campaign.'
• Coordinated branch marketing efforts, effectively fulfilling promotional needs.
• Exceeded quarterly sales thresholds since the second quarter of 2008.
• Mentored new bankers on account processing, marketing, loans, and credit training.

In charge of ensuring  every guest is recognized immediately in the vincity. I also made sure that wait time was kept to a minimum and that customers were greeted at least once every 

15-20 minutes. I also served food and prepared drinks for customers. In addition to this, I supported daily operations around checks and balances with cash controls and negotiable items.

• Responsible for training new staff and ensuring their success with the company and the level of quality for our clients.
• Stocked items for quality assurance and took inventory of items on a weekly basis.
• Responsible for knowing internal operations at all time and that everyone was in compliance at all times.

Greeted customers warmly upon arrival, enhancing overall experience during each visit.

• Verified accuracy of orders and ensured timely delivery.
• Prepared food each morning for efficient service readiness.
• Managed inventory in the back to maintain quality standards.
• Processed orders via phone and in-person interactions.
• Maintained cleanliness and organization of lobby area at all times.