SOKNIN KY
Zebulon,NC
Summary
Experienced Office Manager with over 15 years of expertise in office and administrative operations. Skilled in developing efficient administrative practices and employing advanced customer service strategies. Adept at managing interpersonal communications and overseeing patient medical records. Known for building strong relationships with external partners, such as insurance providers, to optimize workflow efficiency for staff and patients. Demonstrates proven leadership abilities, well-developed organizational skills, and communication proficiency. Possesses a comprehensive knowledge base on HIPAA laws and regulations, enabling significant contributions towards the success of any organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Lifespan Physician Group, Neuropsychology
01.2017 - 05.2020
- Managed 5 employees with various personalities and from different cultures for large 8-physician practice
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable
- Addressed and remedied all patient or team member issues.
- Completed weekly payroll for 5 employees.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Managed director's calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled weekly bank deposits for the office, ensuring accurate financial transactions and maintaining financial integrity.
Lead Secretary
Lifespan Physician Group, Neuropsychology
01.2015 - 01.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Reviewed billing problems, researched issues, and resolved concerns
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed
- Coordinated travel arrangements for executive staff, ensuring smooth logistics for both domestic and international trips.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Medical Billing Specialist
Lifespan Corporate Services
08.2010 - 01.2015
- Communicated with insurance providers to resolve denied claims and resubmitted
- Posted and adjusted payments from insurance companies
- Communicated effectively and extensively with other departments to resolve claims issues
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience
- Examined patients' insurance coverage, deductibles, insurance carrier payments, and remaining balances not covered under policies when applicable
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner
- Located errors and promptly refiled rejected claims.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Reconciled accounts receivable to general ledger.
Secretary C
LifeSpan Rhode Island Hospital
06.2007 - 08.2010
- Scheduled and coordinated patient appointments, ensuring optimal utilization of resources
- Managed multi-line phone calls, emails, and correspondence, promptly addressing medication refill requests
- Verified medical coverage and obtained prior authorizations for inpatient and outpatient testing
- Arranged and managed a monthly schedule for all incoming medical residents and research assistants
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed and managed prescription requests, including calling or faxing prescriptions to pharmacies, ensuring timely and accurate medication delivery for patient
Education
Certification in Medical Assistant -
Lincoln Technical Institute
Lincoln, RI12.2007
Child Studies/Human Services -
Woonsocket Area Career & Technical
Woonsocket, RI12.2002
Diploma -
Woonsocket Senior High School
Woonsocket, RI12.2002
Skills
- HIPAA Regulations Understanding
- Team Leadership
- Professional telephone etiquette
- Healthcare Compliance Knowledge
- Patient Scheduling Management
- Insurance Eligibility and Verification
- Patient check-in
- EMR Software
- Payroll and budgeting
- Scheduling and calendar management
- Payment posting
- Month-end closing procedures
Certification
- Leadership for managers (2019)
- Lean and Six Sigma Green Belt (2018)
- Office Manager
- Lead Secretary
- Medical Billing Specialist
Timeline
Medical Office Manager
Lifespan Physician Group, Neuropsychology
01.2017 - 05.2020
Lead Secretary
Lifespan Physician Group, Neuropsychology
01.2015 - 01.2017
Medical Billing Specialist
Lifespan Corporate Services
08.2010 - 01.2015
Secretary C
LifeSpan Rhode Island Hospital
06.2007 - 08.2010
Certification in Medical Assistant -
Lincoln Technical Institute
Child Studies/Human Services -
Woonsocket Area Career & Technical
Diploma -
Woonsocket Senior High School
- Leadership for managers (2019)
- Lean and Six Sigma Green Belt (2018)
- Office Manager
- Lead Secretary
- Medical Billing Specialist
Similar Profiles
Camilla Moore Parris, D.C.Camilla Moore Parris, D.C.
Lead Chiropractor at Lifespan Physician GroupLead Chiropractor at Lifespan Physician Group
Aiden BooneAiden Boone
Medical Records Scanner at Neuropsychology Group Of West VirginiaMedical Records Scanner at Neuropsychology Group Of West Virginia
Lakendra NicholsLakendra Nichols
Medical Office Receptionist at Baptist Medical Group-Family Physician GroupMedical Office Receptionist at Baptist Medical Group-Family Physician Group