Sokratis Papoulias

Spilia is a restaurant, a party and an event place.

Our customers are VIP and famous people from all over the world. I have many responsibilities there .

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Supervised server staff and simultaneously served personal section of tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Waiter assistant with many responsibilities(bottle service, gathering table, setting table and plates runner )

• Used cash registers and credit card machines to cash out customers.
• Upsold appetizers, drinks and desserts to increase restaurant profits.

• Answered customers' questions, recommended items, and recorded order information.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.