Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

SOL BENNETT

Orlando,FL

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Medical Billing Specialist

Edwards Electronic Processing
Orlando, Florida
01.2025 - Current
  • Managed insurance claims processing for accurate reimbursement.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Posted charges, payments and adjustments.
  • Completed appeals and filed and submitted claims.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Applied payments, adjustments, and denials into medical manager system.
  • Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
  • Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
  • Collaborated closely with other departments to resolve claims issues.
  • Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
  • Maintained timely and accurate charge submission through electronic charge capture, including billing, and account receivables (BAR) system and clearing house.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Submitted appeals using provider portals and phone communication.
  • Submitted claims to insurance companies.
  • Reviewed and verified benefits and eligibility with speed and precision.
  • Reviewed patient records for accuracy and completeness of information in medical billing system.

Practice Manager II

Adventhealth Medical Group Primary Care
Lake Mary, FL
01.2019 - 12.2024
  • Managed a staff of 26 employees and 10 providers to ensure all duties are completed efficiently, making sure the office runs smoothly and effectively.
  • Collaborated with leadership and physicians to develop and implement strategic growth plans, addressing staffing, services, equipment, and facility needs.
  • Oversaw financial management, including cash control, bank reconciliations, deposits, and payments.
  • Led office staff in hiring, coaching, evaluating, and applying progressive discipline policies when necessary.
  • Ensured effective communication with all staff and providers regarding policies, procedures, and changes.
  • Assisted team with check-in, check-out processes, referrals, medical records management, and appointment scheduling.
  • Conducted regular meetings to address operational issues and enhance interdepartmental communication.
  • Ordered supplies and monitored inventory levels to maintain adequate stock.
  • Developed training programs for staff, promoting skill development and compliance.

Supervisor

Orlando Health Neurology Group/WOPG
Ocoee, FL
01.2017 - 01.2019
  • Manage a staff of 4 employees in a medical office setting, ensuring all duties are completed, efficient in making sure the practice runs smoothly and effective
  • Assist the physician in coordinating and manage the ALS clinic in the office started in July 2018, in this clinic I manage 5 employees
  • Arrange and conduct interviews, arrange meetings with insurance representatives, update physician credentials and malpractice, handle billing and coding measures, post patient payments, and oversee collections, Account Receivables aging details, balances due, deductibles, co-payments, and co-insurances
  • Clear TES edits, work lists, tasks, charges, order supplies, sign off on the bank charges when using the P-card, keep track of employees’ time in Kronos, faxed, typed, copied, write letters and email, scanned, print documents and office general administration
  • Verify patients’ eligibility, schedule appointments, assist team member with Crimson, referrals, medical records and Phytel
  • Budget planning, review scorecards with manager and physician, manage effectively through conflict, strong organizational skills, coach, mentor and help others

Senior Front Office Assistant

Orlando Health Central Maguire Family Medicine WOPG
Ocoee, FL
01.2015 - 01.2017
  • Greet patients upon arrival, checking in/out patients, verify patients’ insurance eligibility, confirmed and scheduled patient appointments, answered multi-line phone system, faxed, typed, copied, write letters and email, scanned and print documents
  • Collects deductibles, co-pays and coinsurance amounts from patients at checking in/out, operate credit card machine, enter medical records and no-show fee in GE, and daily deposits
  • Clear TES edits, work lists, tasks, charges, order supplies, send invoice to finance department, and knowledgeable with Kronos time, prepare daily bank bags and reconciliation form, and posting payments into patients’ accounts
  • Enter all new patient information into data systems, assist patient with billing and account issues
  • Request patient medical chart from vital records, submit subpoenas to risk management, medical records/ invoice send to third parties and attorneys
  • Coordinate the referrals for patients by making sure the HMO referrals are being submitted online through the appropriate insurance company, keeping track of the patient referrals by obtaining office notes from specialist, calling insurance company for prior Authorization for MRI/CT scans and medical surgery procedures
  • Assist the manager with different projects/tasks, conducted interviews, created a workflow for the referral process and no-show, communicates with staff regarding office goals
  • Trained new employees for their role as Front Office Assistant in GE and Allscripts, Interim for two months while the office manager was out on vacation
  • Maintains security and confidentiality regulations for record access and review. Consults with manager of any unusual request, and general office administration

Physician Office Clerk

Orlando Health Central OB/GYN WOPG
Ocoee, FL
01.2014 - 01.2015
  • Greet patients upon arrival, checking in/out patients, verify patients’ insurance eligibility, confirmed and scheduled patient appointments, answered multi-line phone system, faxed, typed, copied, write letters and email, scanned and print documents
  • Collects deductibles, co-pays and coinsurance amounts from patients at check in, operate credit card machine
  • Clear TES edits, work lists, tasks, charges, complete FMLA, AFLAC disability certification forms, and keep track of the patient annual visit in Phytel outreach by keeping a log in excel
  • Enter all new patient information into data systems, readies patient charts for back office upon arrival in the office, patient referrals, coordinates the release of medical information to all requestors
  • Maintains security and confidentiality regulations for record access and review. Consults with manager of any unusual request, and general office administration

Rehab Coordinator

Browning’s Pharmacy and Health Care
Orlando, FL
01.2013 - 01.2014
  • Verify patients’ eligibility, confirm and schedule appointments, answered a multi-line phone system, faxed, typed, copied, write letters and email, assist with coordinating sales, inventory and assembly of rehab equipment and supplies
  • Review all paperwork from repair technicians to make sure it is properly completed, determined what paperwork is needed for authorization, prepares delivery paperwork, re-verifies insurance and complete quotes for technicians and managers
  • Prepares CMN/LMN requests in a timely and accurate manner, review for completeness, prepare authorizations for Medicaid and other funding agencies to assure proper paperwork is included in the request
  • Review in process files at least weekly to make sure authorizations are being obtained as quickly as possible, sends follow up request, and maintain patient charts
  • Consistently record notes in computer regarding all conversations and work completed, reviews all returned CMN/LMN and authorizations to determine that the paperwork is complete to be paid appropriately
  • Assist the Billing Manager with daily billing with ICD-9-CM and HCPC codes as needed and general office administration

Office Manager/Biller

Kirkman Medical Center
Orlando, FL
01.2013 - 01.2013
  • Manage a staff of 4 employees in a medical-office setting, ensuring all duties are completed, while training new employees and externship students for assigned duties
  • Arrange and conduct interviews, arrange meetings with insurance representatives, update physician credentials and malpractice, handle billing and coding measures, post EOB and patient payments, and oversee collections, Account Receivables aging details, balances due, deductibles, co-payments, co-insurances and ICD-9-CM and CPT
  • Maintain proficiencies in HEDIS measures, Medicare Adjustment Risk, HMO plans, and Medicare/Medicaid claims, handles sleep study authorization request, follow up on denial and unpaid claims, and prepare appeal letters
  • Greet patients upon arrival, checking in/out patients, verify patients’ insurance eligibility, confirmed and scheduled patient appointments, answered multi-line phone system, faxed, typed, copied, wrote letters and email, scanned and print documents

Comprehensive Orthopedic

St. Thomas Neurology
Christiansted, St. Croix
01.2012 - 01.2012
  • Greet patients upon arrival, confirmed and scheduled patient appointments, answered a multi-line phone system, faxed, typed, copied and wrote letters and e-mail, scanned documents, printed and transcribed dictations
  • Handled the checking in/out of patients, daily deposits, and inventory, collects deductibles, co-pays and coinsurance amounts, calling patients’ insurance companies for pre-certifications and conveying key information to patients concerning billing issues and accounts
  • Complete FMLA, AFLAC disability certificate forms, workers compensation claims, order supplies, send invoice to accounting department, and assist the manager with general office administration

Comprehensive Orthopedic

Virgin Island Eye Institute
Christiansted, St. Croix
01.2007 - 01.2010
  • Greet patients upon arrival, confirmed and scheduled patient appointments, answered a multi-line phone system, faxed, typed, copied and wrote letters and e-mail, scanned documents, printed and transcribed dictations
  • Handled the checking in/out of patients, daily deposits, and inventory, collects deductibles, co-pays and coinsurance amounts, calling patients’ insurance companies for pre-certifications and conveying key information to patients concerning billing issues and accounts
  • Complete FMLA, AFLAC disability certificate forms, workers compensation claims, order supplies, send invoice to accounting department, and assist the manager with general office administration

Ophthalmic Assistant/Chair-Side Assistant/Administrative Assistant

St. Croix Eye Group
Sunny Isles, St. Croix
01.2004 - 01.2006
  • Greeted patients upon arrival, checked eye pressure, nidek, lensometer, manual refraction, vision screening, refraction, visual fields, hrt, angiograms, fundus photos, ultrasound, and b-scan.
  • Earned “Employee of the Year” honors from management in recognition of consistently superior productivity.
  • Seamlessly handled a plethora of daily administrative duties, including answering phones, scheduling patient appointments, filing key documents, assisting with billing documents and posting payments

Dental Assistant/Chair-Side Assistant

Fabio Dental Office
Sunny Isles, St. Croix
01.2003 - 01.2004
  • Took patient tooth X-rays, completed patient denture models, prepared patients for surgery, drew syringes and instructed patients on proper medication usage
  • Greet patients upon arrival, checking in/out patients, verify patients’ insurance eligibility, confirmed and scheduled patient appointments, answered multi-line phone system, faxed, typed, copied, wrote letters and email, scanned and print documents
  • Completed numerous administrative duties in support of personnel, helping to drive organizational goals

Education

Medical Billing & Coding Diploma -

Ultimate Medical Academy
Tampa, FL
06.2013

Master’s Degree - Bus. Admin. Healthcare Mgmt.

American Intercontinental University
Chicago, IL
01.2011

Extensive Certificate - Computer Applications

LBDC Professional Institute
Sunny Isles, St. Croix
01.2004

Skills

  • Leadership
  • Customer service
  • Conflict resolution
  • Empathy
  • Integrity
  • Constructive feedback
  • Process improvement
  • Coaching and mentoring
  • Adaptability
  • Problem solver
  • Team building and development
  • Training
  • Effective communication
  • Operations management

Certification

  • Practice management Institute
  • Certified Medical Office Manager /Sept, 2018

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Medical Billing Specialist

Edwards Electronic Processing
01.2025 - Current

Practice Manager II

Adventhealth Medical Group Primary Care
01.2019 - 12.2024

Supervisor

Orlando Health Neurology Group/WOPG
01.2017 - 01.2019

Senior Front Office Assistant

Orlando Health Central Maguire Family Medicine WOPG
01.2015 - 01.2017

Physician Office Clerk

Orlando Health Central OB/GYN WOPG
01.2014 - 01.2015

Rehab Coordinator

Browning’s Pharmacy and Health Care
01.2013 - 01.2014

Office Manager/Biller

Kirkman Medical Center
01.2013 - 01.2013

Comprehensive Orthopedic

St. Thomas Neurology
01.2012 - 01.2012

Comprehensive Orthopedic

Virgin Island Eye Institute
01.2007 - 01.2010

Ophthalmic Assistant/Chair-Side Assistant/Administrative Assistant

St. Croix Eye Group
01.2004 - 01.2006

Dental Assistant/Chair-Side Assistant

Fabio Dental Office
01.2003 - 01.2004

Medical Billing & Coding Diploma -

Ultimate Medical Academy

Master’s Degree - Bus. Admin. Healthcare Mgmt.

American Intercontinental University

Extensive Certificate - Computer Applications

LBDC Professional Institute

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