SOL CARMONA
Winter Park,FL
Summary
Reliable and detail-oriented professional with strong communication, organization, and multitasking skills. Proven ability to adapt quickly, manage responsibilities efficiently, and provide high-quality support in fast-paced environments. Demonstrates a positive attitude, strong work ethic, and commitment to delivering excellent service. Work well both independently and as part of a team, with a focus on maintaining professionalism and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
AML Representative
FAIRWINDS Credit Union
07.2023 - Current
- Streamline reporting processes by leveraging advanced data tools for accurate identification of suspicious transactions.
- Reduce operational risk with regular monitoring of customer account activities for compliance adherence.
- Collaborate effectively with cross-functional teams to ensure seamless coordination and communication during AML investigations.
- Processed over 2,800 CTRs with 100% compliance, ensuring adherence to all regulatory and company standards.
- Support management in risk assessment, providing valuable insights on potential AML vulnerabilities within the organization.
- Built and established strong professional relationships with fellow crewmembers and branch crew, assisting with AML related inquiries.
Member Service Representative
FAIRWINDS Credit Union
07.2022 - 07.2023
- Performed financial transactions for members.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Assisted Member Service Manager with branch and crewmember audits.
- Completed applicable reports for members & non-members.
Certified Trainer
Jeremiah’s Italian Ice
08.2016 - 09.2021
- SERVER 2016-2018, SHIFT LEAD 2018-2021, CERTIFIED TRAINER 2021
- Responded to and resolved customer questions and concerns.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Maintained a safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on a weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Partnered with leadership to identify skill gaps and develop targeted learning initiatives, increasing team productivity.
- Training franchise owners/managers & corporate managers resulting in successfully certifying all trainees.
- Traveling to different cities/states overseeing New Franchise Store Openings.
Dental Receptionist
Colonialtown Dental
01.2020 - 02.2021
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Maintained and managed patient records in compliance with security regulations.
- Prepared claim forms for dental insurance.
- Coordinated front office duties, including customer service, patient scheduling and billing using Eaglesoft.
- Organized referrals to other medical specialists.
Education
High School Diploma -
PJ Education Training
01.2017
Skills
- Bilingual
- AML Compliance & CTR Processing
- Employee Training & Development
- Process Optimization & Documentation
- Communication & Interpersonal Skills
- Data Analysis & Reporting
- Problem Solving & Conflict Resolution
- Customer Support
Languages
English
Spanish
Timeline
AML Representative
FAIRWINDS Credit Union
07.2023 - Current
Member Service Representative
FAIRWINDS Credit Union
07.2022 - 07.2023
Dental Receptionist
Colonialtown Dental
01.2020 - 02.2021
Certified Trainer
Jeremiah’s Italian Ice
08.2016 - 09.2021
High School Diploma -
PJ Education Training