Sol Delgado
Middleburg Heights,OH
Summary
Reliable Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Hampton Inn & Suites Cleveland Airport/Middleburg
2022.03 - Current
- 6 years OnQ experience
- 2 years PEP experience
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
Front Office Manager
Home2 Suites By Hilton Hotel
2018.03 - 2022.02
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
Eyebrow Threader
Desnu Esthetics
2018.08 - 2022.01
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Increased client referrals by consistently delivering outstanding results that exceeded expectations.
- Performed thorough aftercare instructions for clients, reducing potential complications post-threading treatment.
- Enhanced client satisfaction by providing precise and efficient eyebrow threading services.
- Examined face to determine eyebrow shape.
- Consistently received positive feedback from clients, leading to an increase in repeat business and recommendations.
- Maintained a professional appearance and demeanor while interacting with clients, reflecting the salon''s commitment to high-quality service delivery.
- Participated in ongoing training sessions to stay updated on industry trends and techniques, ensuring top-quality service provision.
- Managed appointment scheduling efficiently, minimizing wait times for clients while maximizing productivity for the salon.
- Exercised attention to detail to perfect arch and avoid stray hairs or uneven brows.
- Maintained a clean and organized work environment, ensuring optimal working conditions for all staff members.
- Ensured strict adherence to sanitation standards as per state regulations, safeguarding both staff and client health safety.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Increased drama of looks by completing lash lifts and tints for clients.
- Followed strict safety standards to protect clients from injury or infection.
Bartender
The Club MCO
2018.02 - 2022.01
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Front Desk Guest Service Agent /Shift Supervisor
Double Tree By Hilton
2016.11 - 2018.01
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Used internal software to process reservations, check-ins and check-outs.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Developed and maintained positive relationships with guests for satisfaction.
- Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Conducted regular inventory checks of front desk supplies, ordering new items as needed to maintain adequate stock levels and ensure seamless daily operations.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
GED -
Polaris Career Center
Cleveland, OH10.2014
Skills
- Effective Multitasking
- Customer Service
- Customer Relations
- Team Leadership
- Computer Skills
- Hotel information
- Oral and writing communication
- Hospitality services
- Problem Resolution
- Hiring and Training
- Scheduling and Coordinating
Languages
Spanish
Professional Working
Timeline
Front Office Manager
Hampton Inn & Suites Cleveland Airport/Middleburg
2022.03 - Current
Eyebrow Threader
Desnu Esthetics
2018.08 - 2022.01
Front Office Manager
Home2 Suites By Hilton Hotel
2018.03 - 2022.02
Bartender
The Club MCO
2018.02 - 2022.01
Front Desk Guest Service Agent /Shift Supervisor
Double Tree By Hilton
2016.11 - 2018.01
GED -
Polaris Career Center
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