Solange Guerrero
New York,NY
Summary
Library professional prepared to contribute to efficient library operations and excellent patron services. Known for effective cataloging, circulation support, and reference assistance. Valued for strong collaboration, adaptability, and focus on achieving results.
Overview
6
6
years of professional experience
Work History
Volunteer
Queens Public Library
11.2024 - Current
- Provided friendly, courteous and accurate service to customers.
- Collaborated with library staff to create and promote engaging programs and events for patrons of all ages, contributing to a vibrant and inclusive community space.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
- Shelved books by subject according to Dewey Decimal System.
- Located books, magazines and other materials quickly according to patron requests.
- Greeted visitors, answered questions, and made book recommendations across subjects and genres.
- Performed basic book reshelving and obtained items from book drop.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
Customer Service Representative
Schrier Optical
04.2021 - 12.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Increased sales volume by effectively training and motivating retail sales team members.
Teacher's Apprentice
Marymount Manhattan College
02.2019 - 12.2019
- Partnered with teachers to plan and implement lessons following school's curriculum, goals, objectives, and philosophies.
- Taught courses under guidance of senior instructors.
- Taught small groups of students focused on specific parts of coursework.
- Supported instructor with test administration, curriculum development and assignment grading.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
Education
B.A - English Language And Literature
Marymount Manhattan College
New York, NY12.2019
High School Diploma -
Long Island City High School
New York, NY06.2015
Skills
- Intermediate Spanish
- Punctual and Reliable
- Independent Working
- Teamwork and collaboration
- Interpersonal Skills
- Customer service
- Insurance verification
- Data entry proficiency
- Sorting materials
- Critical thinking
Timeline
Volunteer
Queens Public Library
11.2024 - Current
Customer Service Representative
Schrier Optical
04.2021 - 12.2024
Teacher's Apprentice
Marymount Manhattan College
02.2019 - 12.2019
High School Diploma -
Long Island City High School
B.A - English Language And Literature
Marymount Manhattan College
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