Summary
Overview
Work History
Education
Skills
Professional Summary
Timeline
Generic

Sol M. Elosegui

St. Cloud,FL

Summary

Licensed 215 Insurance Agent with strong background in customer service and outreach. Experienced Field Service Representative with proven success in client relations. Skilled in Public Relations, Business-to-Business (B2B) presentations, and community outreach. Certified Food Safety Instructor with knowledge of regulatory compliance

Overview

24
24
years of professional experience

Work History

City Carrier, Shop Steward, and Trainer

USPS
05.2016 - Current
  • Planned and cased mail in sequence of delivery for designated route.
  • Deliver mail on assigned routes and collect outgoing mail while ensuring accuracy and timeliness
  • Act as union shop steward representing employee concerns and facilitating resolutions
  • Conduct onboarding and safety training for new hires
  • Coordinate with management to improve route efficiency and customer satisfaction
  • Handle customer inquiries and complaints in person and by phone with professionalism

215 Life and Health Agent

IPA Direct
06.2015 - 02.2016
  • Sold company’s life and health products and assisted with Marketplace health insurance enrollment
  • Provided inbound and outbound customer service support in a high-volume call center for five different states
  • Conducted needs assessments and explained insurance coverage options
  • Scheduled and followed up on client consultations
  • Maintained detailed and confidential client records in compliance with HIPAA regulations

Westchester Outreach Specialist

Fidelis Care
06.2012 - 10.2014
  • Expanded company presence across Westchester County through outreach and networking
  • Represented the organization at community events, business functions, and partner meetings
  • Promoted the organization at industry conferences by manning booths and giving polished presentations.
  • Coordinated logistics and outreach for events in partnership with community-based organizations (CBOs)
  • Mentored and supervised two Westchester teams, supporting a total of 18 representatives
  • Compiled weekly activity reports, tracked engagement data, and drafted customized proposals


Owner

Mt. Carmel’s Place (Delicatessen/Grocery /Lotto)
04.2001 - 05.2012
  • Operated a successful family-owned deli and grocery, overseeing all aspects of daily operations
  • Managed staff hiring, training, scheduling and performance
  • Handled purchasing, supplier relationships, inventory rotation, and stock control to minimize waste and maximize profit
  • Trained employees on food safety regulations, including proper storage, prep temperatures, and sanitation practices
  • Delivered personalized customer service and built lasting relationships with community members
  • Managed financial operations, including budgeting, tracking expenses, and ensuring profitability year-over-year

Education

Associate of Arts -

Mercy College
Dobbs Ferry, NY
05.1988

Skills

  • Bilingual: English/Spanish (Fluent in speaking, writing, and reading)
  • Troubleshooting
  • Public Relations
  • Outreach
  • Networking
  • Excellent multitasking
  • Customer service
  • Microsoft 365

Professional Summary

Dedicated and reliable professional with years of hands-on experience managing teams, supporting customers, and ensuring smooth daily operations. Known for being approachable, detail-oriented, and committed to delivering high-quality service. Brings a people-first mindset and a proven ability to adapt. 

Timeline

City Carrier, Shop Steward, and Trainer

USPS
05.2016 - Current

215 Life and Health Agent

IPA Direct
06.2015 - 02.2016

Westchester Outreach Specialist

Fidelis Care
06.2012 - 10.2014

Owner

Mt. Carmel’s Place (Delicatessen/Grocery /Lotto)
04.2001 - 05.2012

Associate of Arts -

Mercy College

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