Sol Murguia
Pittsburg,CA
Summary
Driven bilingual professional with multifaceted experience in both customer service and direct therapeutic services. My skills have developed across roles in both retail and food services, as well as collaboration in sociological related fields such as ABA Therapy. I Excel at building rapport with families and clients, ensuring exceptional services in collaboration with supervisors. I am an open communicator, dedicated to managing any potential challenges with a calm and level-headed approach.
Overview
6
6
years of professional experience
Work History
Floor Staff Member
AMC Theatres
Brentwood, CA
12.2024 - Current
- Processed customers orders by applying applicable discounts,
completing cash and credit transactions, and ringing in items to the
cash register - Provided efficient and friendly service to guests.
- Operated and maintained concession equipment, including fountain machines, hot dog rollers, and popcorn machines.
- Performed sanitation procedures such as washing dishes, mopping, sweeping,
and wiping counters.
Behavior Therapist
Kyo Care
Concord, CA
05.2024 - Current
- Administered direct client care using naturalistic and distinct trials to ensure a safe and productive behavioral therapy session.
- Maintained accurate records of session notes and client progress reports by state regulations.
- Worked closely with supervisors to analyze data collection to track the progress of our clients.
- Promptly implemented Behavior Intervention Plans for clients who engage in self-injurious behaviors, redirecting them to alternative ways to cope in times of distress.
Floor Staff Member
Maya Cinemas
Pittsburg, CA
07.2019 - 06.2024
- Processed customers orders by applying applicable discounts, completing cash and credit transactions, and ringing in items to the
cash register. - Operated and maintained concession equipment, including fountain machines, hot dog rollers, and popcorn machines.
- Enrolled and promoted rewards programs and fundraising opportunities to guests.
- Performed deep cleaning sanitation procedures in the kitchen, auditoriums, and condiment areas of the theater.
Associate Cashier
Walgreens
Pittsburg, CA
11.2020 - 06.2021
- Worked closely with front-end staff to assist customers.
- Processed payments by accepting cash, credit cards, and checks.
- Stocked shelves with new products daily and recorded inventory
- Assisted guests with finding merchandise to increase sales and ensure customer satisfaction
- Maintained cleanliness of checkout areas throughout shift.
Education
Bachelor of Arts - Sociology
University of California, Santa Cruz
Santa Cruz, CA06-2023
Skills
- Efficient and Friendly demeanor
- Bilingual: English and Spanish
- Strong teamwork
- Reliability and punctuality
- Experience in data collection
- Adept in learning new skills and roles
- Technical aptitude
- Customer service
Timeline
Floor Staff Member
AMC Theatres
12.2024 - Current
Behavior Therapist
Kyo Care
05.2024 - Current
Associate Cashier
Walgreens
11.2020 - 06.2021
Floor Staff Member
Maya Cinemas
07.2019 - 06.2024
Bachelor of Arts - Sociology
University of California, Santa Cruz
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