Sol Ng Toledo
Summary
Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Troon Golf
01.2020 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oversee 3 resort club properties in full business resort operations, administration, financials, budgets and profits.
- Oversee 5 restaurants and 6 bars demonstrating exceptional proven records of menu creation, development and execution while delivering outstanding Food cost and Bar cost increasing revenue and profit month after month.
- Conducted food handling certification training to all Food and Beverage staff.
- Established positive and effective communication among department managers and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored new general managers and department managers to support smooth adoption of effective leadership programs.
District Operations Manager
Keke's Breakfast Cafe
04.2017 - 01.2020
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Developed processes to save on costs and prevent losses.
General Manager
Millers Ale House Bar And Grill
03.2014 - 04.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Restaurant Manager
Disneyland Resort
02.2009 - 03.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Associate of Science - Restaurant And Culinary Management
Le Condon Bleu College of Culinary Arts - Orlando
Orlando, FL05.2008
Skills
- Data Management
- Customer Retention
- Inventory Management
- Employee Development
- Business Forecasting
- Department Oversight
- Cost Control
- Financial Oversight
- Customer Service Management
- Administrative Management
- P&L Administration
- Budget Development
Certification
- Responsible Alcohol vendor Certification
- Servsafe Management Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Troon Golf
01.2020 - Current
District Operations Manager
Keke's Breakfast Cafe
04.2017 - 01.2020
General Manager
Millers Ale House Bar And Grill
03.2014 - 04.2017
Restaurant Manager
Disneyland Resort
02.2009 - 03.2014
Associate of Science - Restaurant And Culinary Management
Le Condon Bleu College of Culinary Arts - Orlando
Similar Profiles
Johnathan McVeanJohnathan McVean
Golf Caddy at Troon Golf, Robert Trent Jones Golf ClubGolf Caddy at Troon Golf, Robert Trent Jones Golf Club
Maxwell HowardMaxwell Howard
Tournament Coordinator at Troon Golf - The Phoenician Golf ClubTournament Coordinator at Troon Golf - The Phoenician Golf Club
Troy JewkesTroy Jewkes
Outside Service at Troon Golf-El Conquistador Golf CourseOutside Service at Troon Golf-El Conquistador Golf Course
Jhonas RichardsJhonas Richards
Outside Service Lead, Starter, Marshall, Bar Back at Troon GolfOutside Service Lead, Starter, Marshall, Bar Back at Troon Golf
Steven FrazierSteven Frazier
General Manager of Operations at Timberlands LLCGeneral Manager of Operations at Timberlands LLC