Sol Reyes
Orlando,FL
Summary
Detail-oriented professional with a versatile background in retail and office administration. Known for strong leadership and customer service skills, contributing to improved operational efficiency and enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retails Sales Lead
The Children's Place
02.2025 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Developed and implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Trained and mentored new staff on sales techniques, customer service standards, and operational procedures.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product placement effectiveness.
- Promoted upselling opportunities by educating staff on current promotions and incentives designed to drive sales growth.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Front Desk Manager
Florida College of Integrative Medicine
06.2023 - 12.2024
- Supervised front desk operations, ensuring seamless guest experiences and efficient service delivery.
- Trained and mentored team members on customer service best practices and operational procedures.
- Monitored inventory levels of office supplies, proactively managing procurement to prevent shortages and streamline operations.
- Streamlined patient scheduling processes to enhance operational efficiency and reduce wait times.
- Communicated with patients, ensuring that medical information was kept private.
Retail Sales Lead
The Children's Place
08.2018 - 06.2023
- Led team in achieving sales targets through effective product placement and customer engagement.
- Trained and mentored new staff on company policies and customer service best practices.
- Developed visual merchandising strategies to enhance store presentation and attract customers.
- Monitored inventory levels, ensuring timely restocking of high-demand merchandise.
- Resolved customer issues promptly, enhancing overall shopping experience and satisfaction rates.
- Maintained store cleanliness and organization, ensuring a pleasant shopping experience for all customers.
Education
Associate of Science - Medical Office Administration
Valencia College
Orlando, FL05-2021
Skills
- Customer service
- Attention to detail
- Strong communication and interpersonal skills
- Organizational Skills
- Multitasking
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Retails Sales Lead
The Children's Place
02.2025 - Current
Front Desk Manager
Florida College of Integrative Medicine
06.2023 - 12.2024
Retail Sales Lead
The Children's Place
08.2018 - 06.2023
Associate of Science - Medical Office Administration
Valencia College