Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sol Romero

Ventura,CA

Summary

A dynamic Customer Support Lead, I leveraged CRM and Navision software proficiency and exceptional team management to enhance customer loyalty and streamline operations. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. My blend of technical acumen and organizational skills positions me as a valuable asset to any team.

Overview

10
10
years of professional experience

Work History

Customer Support Lead

Athena Cosmetics
01.2015 - 10.2024
  • Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
  • Reduced average resolution time by implementing standardized troubleshooting techniques across the team.
  • Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
  • Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.
  • Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
  • Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Offered assistance in implementing and developing training programs.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Developed and maintained comprehensive understanding of competitive landscape to effectively position products and services.

Seasonal Sales Associate

Kohls
09.2018 - 01.2019
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Science - MRI Technician

CBD College
Los Angeles, CA
05-2026

Skills

  • Team management
  • Escalation handling
  • Service level agreement management
  • Feedback management
  • Remote support
  • Data entry
  • CRM software proficiency
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Attention to detail
  • Microsoft office

Languages

Spanish
Professional Working

Timeline

Seasonal Sales Associate

Kohls
09.2018 - 01.2019

Customer Support Lead

Athena Cosmetics
01.2015 - 10.2024

Associate of Science - MRI Technician

CBD College

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Sol Romero