Kosi Odiaka
Dallas,TX
Summary
Results-driven professional with a strong background in serving, event coordination, and customer relationship management. Experienced in organizing and executing large-scale events, optimizing guest experiences, and leading teams to ensure seamless operations. Skilled in upselling, problem-solving, and adapting to dynamic environments. Passionate about leveraging organizational psychology principles to enhance team performance and drive strategic solutions. Currently transitioning toward a career in consulting and event planning, with a focus on delivering impactful results and creating memorable experiences.
Overview
3
3
years of professional experience
Work History
Server
Anchor Sushi Bar
Dallas, TX
06.2024 - Current
- Led new employee orientations, training staff on company policies, customer service standards, and restaurant knowledge.
- Cultivated strong customer relationships through personalized service, demonstrating effective communication and client management skills.
- Provided actionable insights to management on customer trends, helping to drive menu changes and promotional strategies based on client feedback.
Server
Drake's Hollywood
Dallas, TX
06.2023 - 07.2024
- Coordinated with clients to understand their event requirements. offering tailored solutions and enhancing the overall guest experience.
- Managed multiple VIP tables, handling complex situations, and special requests with precision and attention to detail.
- Coordinated with the kitchen and sommeliers to ensure seamless service and timely delivery of dishes, maintaining the highest culinary standards.
Server
Shoal Creek Tavern
Highland Village, TX
01.2022 - 06.2024
- Utilized effective promotional tactics to boost sales of seasonal items and events, and persuaded guests to subscribe to our email marketing list.
- Developed and maintained long-term guest relationships, demonstrating consultative communication, and a focus on understanding customer needs.
- Assisted in hosting and coordinating large-scale events, ensuring seamless execution by managing guest lists, organizing seating arrangements, and collaborating with kitchen and bar teams to meet guest needs.
Social Media Coordinator
UNT/Social Organization
Denton, TX
08.2022 - 05.2024
- Participated in weekly meetings with other departments to brainstorm creative ideas for campaigns across different channels.
- Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
- Generated interest for new and upcoming events and service releases by managing social media accounts.
Education
Bachelor of Arts - Psychology, Minor in Communication Studies
University of North Texas
Denton, TX05-2023
Skills
- Marketing strategy
- Verbal and written communication
- Relationship Building
- Problem-Solving
- Customer Service
- Organizational Skills
- Public relations
- Critical Thinking
Timeline
Server
Anchor Sushi Bar
06.2024 - Current
Server
Drake's Hollywood
06.2023 - 07.2024
Social Media Coordinator
UNT/Social Organization
08.2022 - 05.2024
Server
Shoal Creek Tavern
01.2022 - 06.2024
Bachelor of Arts - Psychology, Minor in Communication Studies
University of North Texas
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