Solace Kwakye
Yonkers,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Simbal Law Group LLC
02.2022 - Current
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information.
- Improves document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinates office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Utilizes MS Office to produce high-level technical documents and editing (tables, mail merges, equations, and related functions)
Relationship Banker
Bank of America
08.2020 - 01.2022
- Multinational investment and Financial Services Cooperation; responsible for client liaison, processing customer transactions, and providing financial advice to support clients’ financial goals and objectives
- Built and developed banking relations with existing and potential customers of Bank of America Consumer and Small Business Banking
- Referred customers to Bank of America products and investment opportunities via outbound calling and in-person sessions, to ensure financial planning towards future goals
- Transitioned clients to Bank of America’s digital platforms and ATM services, cutting customer wait time and lobby traffic substantially
- Resolved account related inquiries and conducted counter service transactions, ensuring risk management and operational excellence
- Assisted branch management with “on the job training” of new employees.
Relationship Manager
Access Bank GH PLC
01.2018 - 08.2019
- Worked as a Team Leader, acquiring and servicing corporate clients in various dynamic industries, and served as the main point of contact for all banking requirements
- Effectively managed and developed an asset and client deposit portfolio of $32 million
- Established and nurtured banking relationships with small and medium scale enterprises in various industries
- Launched and implemented a new service of advancing salaried loans to clients, increasing the bank’s consumer lending rate by 80% in the first quarter
- Initiated credit approvals by performing financial analysis and credit presentations at management committee meetings
- Trained and mentored new analysts on financial processes and procedures.
Credit Analyst
The Royal Bank
08.2013 - 08.2016
- Scope of role entailed assessing the creditworthiness of clients with a prime focus on minimizing potential risks and liability to the bank
- Performed financial statements analysis to monitor new and existing credit lines
- Analyzed and assessed new credit applications for corporate clients by conducting ratio analysis based on financial and business valuation
- Transformed the auditing process and regularized banking activities by collaborating with internal teams and putting in place a consistent checking process
- Supervised the customer service team to ensure correct processing on new and existing loan applications
- Obtained cross-functional experience obtained from working across various departments; retail banking, customer service, bank telling and operations.
Education
MSc -
Loughborough University
01.2017
BA -
University of Ghana
01.2012
Skills
- Computer Skills
- Microsoft Office
- Data Entry
- Office Administration
- Scheduling and calendar management
- Document Management
- Office Management
- Customer Service
Corecompetencies
Financial analysis, Proficient in all Microsoft Office packages, Database management, Salesforce, Data analysis and reporting, Analytical and strong attention to detail, Interpersonal and communication skills, Influential and an expert negotiator, Customer-centric, Strong Collaborator
Interestsandawards
- Student Volunteer- Loughborough University, UK
- Daily outreach to alumni to educate them on development projects
- Fund raising towards STEM Building and Scholarship fund for current students
- Organized 2015 MBA class reunion event
- Assisted with creating newsletters and updating the alumni webpage
- Award Winner 2017 Loughborough University Best Alumni Fundraiser
Locations
Yonkers, NY
Timeline
Administrative Assistant
Simbal Law Group LLC
02.2022 - Current
Relationship Banker
Bank of America
08.2020 - 01.2022
Relationship Manager
Access Bank GH PLC
01.2018 - 08.2019
Credit Analyst
The Royal Bank
08.2013 - 08.2016
MSc -
Loughborough University
BA -
University of Ghana
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