Soladileny Flores
Winter Haven,FL
Summary
Dynamic Retail Associate with proven expertise at Bealls, excelling in customer engagement and cash handling accuracy. Recognized for enhancing sales through effective merchandise displays and fostering customer loyalty. Adept at problem-solving and maintaining a welcoming store environment, consistently achieving sales goals while delivering exceptional service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Associate
Bealls
Haine City
01.2025 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve daily sales goals and maintain high service standards.
- Received and stocked inventory, ensuring products were readily available for customer purchase.
- Addressed customer concerns promptly, fostering a positive shopping environment and loyalty.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
New Beginnings Winter Haven High School
Winter Haven, FLSkills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Reliability and punctuality
- Cash register operation
- Merchandise display
- Store maintenance
- Verbal and written communication
- Cleaning and sanitizing
- Self-directed learning
- Approachability
- Product knowledge expertise
- Sales proficiency
- Loss prevention
- Proactivity
- Promotional strategies
- Sales promotion
- Brand representation
- Loss prevention awareness
- Product merchandising
- Able to lift number lbs
- Hospitality and accommodation
- Point of sale systems
- Shelf recovery
- Teamwork and collaboration
- Damaged goods processing
- Proficient with planograms and schematics
- Problem-solving
- Customer service
- Time management
- Customer assistance
- Stocking and receiving
- POS system operation
- Teamwork
- Cash handling
- FLUENT IN LANGUAGE
- Product knowledge
- Conflict resolution
- Relationship building
- Flexible schedule
- Retail sales
- Store opening and closing
- Money handling
- Retail store operations
- Transaction processing
- Customer needs assessment
- Stock replenishment
- Product recommendations
- Upselling strategies
- Suggestive selling
- Independent judgement
- Interpersonal and written communication
- Truck unloading
- Display setup
- POS system operations
- Point of sale operation
- Professional appearance
- Fitting room maintenance
- Phone etiquette
- Complaint management
- Sales expertise
- Product demonstrations
- Policy and procedure adherence
- Sales goals attainment
- Sales trends
- Trend awareness
- Self-checkout assistance
- Display building
- Dispute mediation
- Regulatory compliance
- Promotional events
- Product promotions
- Order processing
- Friendly and outgoing
- Customer follow-up
- Shelf stocking
- Data entry
- Cash drawer balancing
- Inventory audits
- Email marketing
- Upselling and cross selling
- Event coordination
- Visual display arrangement
- Returns and exchanges
- Sell souvenirs
- Department reset
- Loyalty promotion
- Positive and professional
- Account assistance
- Retail merchandising expertise
- Sales goal achievement
- Rapport development
- Calm demeanor
- Backroom organization
- Point-of-sale system
- Barcode scanning
- Strong communication and interpersonal skills
- Honest and dependable
- Adaptable and flexible
Certification
Med tech
AED certified
CPR certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Retail Associate
Bealls
01.2025 - 12.2025
High School Diploma -
New Beginnings Winter Haven High School