Solange Feh
Oklahoma City,OK
Summary
- Remote customer service rep with over 7 years of providing support to customers via phone and email. Expertise in delighting customers with timely, accurate, and personable service. Key achievement: responded to over 1.5k emails and phone calls within 48 hours regarding billing, account information, and general inquiries from customers.
- Ability to quickly adapt and learn while under pressure to meet tight deadlines.
- Collaborative team player with the ability to work alone efficiently when needed.
- Vast exposure on systems provisioning, automated Build Platforms.
- Strong analytical skills and ability to pay attention to details.
- Exceptional problem-solving skills, client service and communication skills
- Excellent multi-tasking skills with ability to trouble-shoot and resolve customer technical issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Guiding Angels Home Health
09.2023 - Current
Remote Accounts Manager
AGMX Oil & Gas
01.2021 - 08.2023
- Company Overview: AGMX Oil & Gas is a company that specializes in the oil and gas industry, providing various services related to accounts management.
- Prepared invoices, reports, memos, and other documents, using applications in the Microsoft Office software and Other Software.
- Processed over 500 Invoices each month, resulting to 94% of on time payments and a 25% reduction in aging accounts.
- Responsible for the collection, management and resolution of outstanding invoices for past due accounts.
- Assessing Credit Risk of potential and existing clients. Suspension of Delivery to due accounts.
- Collect source data such as customer names, addresses, phone number, credit card information for over 1000 customers and enter data into service software.
- Trained 8 new employees in customer service scripts recitation, conflict resolution and data entry practices.
- Providing account receivables reconciliations as needed in the form of monthly statements, bills of landing and invoice copies as requested from customers.
- Maintaining records of collection efforts and current status of open invoices for use in establishing monthly bad debt reserves.
- AGMX Oil & Gas is a company that specializes in the oil and gas industry, providing various services related to accounts management.
Remote Customer Service Representative
AOL PLATFORM
02.2018 - 10.2020
- Company Overview: AOL PLATFORM is a digital media company that provides various online services and products.
- General Customer services
- Receive calls and reply to emails from prospective customers.
- Worked from home and successfully achieved an 85% call closure rate (answered vs. transferred) over 11 months consecutively.
- Oversee Inventory and Supply Chain Management according to company guidelines for 3 years.
- Develop and implement improvements to existing operational procedures in order to maximize efficiency and cut operations cost.
- Review operations schedules and production requirements to ensure timely order fulfillments.
- Solves day-to-day issues and reach short and long-term performance goals.
- AOL PLATFORM is a digital media company that provides various online services and products.
Education
Bachelor's - business administration
University of Bamenda
Cameroon 12.2016
Skills
- Data Entry
- Data Analysis
- Project Management
- Database Management
- Order Processing
- Accounts Receivables
- Onboarding
- Online Ordering
- Human Resource
- Payroll
- Odoo ERP
- Microsoft office
- Inventory
- Supply Chain
- General Operations management
- Accounting
- Logistics
- PowerBI
Certification
- Certified Customer Service Representative (CCSR)
- Microsoft Excel 2013 Certification
Timeline
Customer Service Representative
Guiding Angels Home Health
09.2023 - Current
Remote Accounts Manager
AGMX Oil & Gas
01.2021 - 08.2023
Remote Customer Service Representative
AOL PLATFORM
02.2018 - 10.2020
Bachelor's - business administration
University of Bamenda
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