Solange Fidele
Louisville,KY
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
ResCare Residential Services
09.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Volunteer Case Worker Assistant
Lutheran Social Services
01.2023 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Leveraged excellent interpersonal skills to build rapport with diverse populations while maintaining professional boundaries.
- Advocated on behalf of clients when necessary, ensuring they received fair treatment and appropriate services from external agencies.
Operations Team Manager
McDonald's Restaurant
02.2021 - 01.2023
- Fostered open lines of communication between team members, promoting a collaborative environment that drove collective success.
- Implemented risk management strategies to mitigate potential operational disruptions or delays.
- Developed and executed strategic plans aligned with company goals, resulting in increased revenue and market share.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Reduced operating costs by identifying areas of waste and implementing cost-saving measures.
- Cultivated strong relationships with vendors, suppliers, and partners to ensure seamless coordination of business activities.
Education
Associate of Science - Accounting And Business Management
Sullivan University
High School Diploma -
Washington High School
Skills
- Documentation proficiency
- Emotional awareness
- Patient support
- Staff education and training
- Financial support
- Progress evaluations understanding
- Cost-reduction initiatives
- Written and verbal communication
- Conflict Resolution
- Multitasking Abilities
- Team building
- Public Speaking
Accomplishments
- volunteered using Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 10 staff members by volunteering to teach english new non-english speakers refugees for total of over a hundred hours in a month.
Timeline
Direct Support Professional
ResCare Residential Services
09.2023 - Current
Volunteer Case Worker Assistant
Lutheran Social Services
01.2023 - 05.2023
Operations Team Manager
McDonald's Restaurant
02.2021 - 01.2023
High School Diploma -
Washington High School
Associate of Science - Accounting And Business Management
Sullivan University
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