Solange Hermenegildo

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

• Managed a high volume of inbound and outbound calls, addressing customer inquiries, resolving issues, and providing service information.
• Utilized the Ring Central app to communicate with customers, contractors, and vendors.
• Collaborated with team members and other departments to ensure comprehensive customer support and satisfaction.
• Responding to customer questions and concerns.

• Development:Enhanced specific skills, such as effective communication, active listening, and conflict resolution techniques. Engaged in role-playing exercises and hands-on activities to reinforce learning.
  
• Knowledge of Best Practices:Acquired knowledge of industry best practices and customer service trends. Learned strategies for improving customer satisfaction, managing difficult interactions, and using technology to enhance service efficiency.
  
• Networking and Collaboration:Networked with other customer service professionals and shared experiences. Collaborated with peers to gain new perspectives and learn innovative approaches to common customer service challenges.