Solange Lopez Recio
Homestead,FL
Summary
Dynamic Operations Manager at 7 A&J Kairos LLC. with proven expertise in problem-solving and team leadership. Enhanced customer satisfaction through effective staff training and relationship building, driving business growth. Proficient in Microsoft Office and logistics management, I consistently delivered exceptional results by developing action plans and optimizing operational efficiency. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Operations Manager
7 A&J Kairos LLC.
03.2024 - Current
- Supervised operations staff and kept employees compliant with company procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives to upskill the workforce to meet dynamic industry demands.
- Took ownership of customer issues and followed problems through to resolution.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Conducted field visits and met corporate customers for business development.
- Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
Notary Public
7 A&J Kairos LLC.
03.2024 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Checked documents and identifying credentials for all parties.
- Examined documents for accuracy, completion and compliance before notarizing.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Exemplified discretion when handling sensitive materials, earning respect from clients and colleagues alike.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
- Handled high-volume workloads under pressure while maintaining attention to detail for accurate execution of each notarization.
Owner
Sol Events & Entertainment LLC.
04.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance.
- Scheduled employees for shifts, taking into account customer traffic and employee virtues.
- Interacted well with customers to build connections and nurture relationships.
- Managed time effectively, ensuring all activities and performances were completed within the allotted timeframe.
Corporate Representative, Estimator, CFO
Restoration Dr. LLC.
09.2018 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Provided valuable input resulting in new opportunities for growth and development.
- Attended many depositions in representation of the company.
- Kept track of all cases won and lost.
- Licensed as a fire restoration technician in order to improve workflow and expand into more areas of the business.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Answered customers' questions regarding prices, and availability.
- Managed friendly and professional customer interactions.
- Improved website performance through regular monitoring, updates, and troubleshooting.
- Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
- Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
Professional Entertainer
Amusing Party Entertainment
10.2021 - 04.2024
- Expanded fan base through social media efforts.
- Attracted new clientele by consistently delivering memorable performances at a variety of venues and events.
- Refined performance material based on audience feedback, ensuring optimal audience satisfaction during future engagements.
- Increased client satisfaction by tailoring performances to suit specific event themes and age groups.
- Received coaching to refine skills and abilities.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
CEO's Assistant
A.R. Produce & Trucking Corp.
07.2019 - 08.2021
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted CEO in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Education
Associate of Science - Architectural Design And Construction Technology
Miami Dade College
Miami, FL04-2024
IICRC Fire & Smoke Restoration Technician License - Restoration
Zack Academy
Remote01-2021
Certified Veterinary Assistant - Veterinary Medicine
Robert Morgan Educational Center
Miami, FL07-2019
High School Diploma -
Robert Morgan Educational Center
Miami, FL06-2019
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Logistics management
- Critical thinking
- Problem resolution
- Computer proficiency
- Microsoft Office
- CAD software proficiency
- SketchUp 3D modeling
- Teamwork skill
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Operations Manager after 6 months with the company.
- Achieved promotion by introducing AutoCAD & STACK for estimating tasks.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
7 A&J Kairos LLC.
03.2024 - Current
Notary Public
7 A&J Kairos LLC.
03.2024 - Current
Owner
Sol Events & Entertainment LLC.
04.2022 - Current
Professional Entertainer
Amusing Party Entertainment
10.2021 - 04.2024
CEO's Assistant
A.R. Produce & Trucking Corp.
07.2019 - 08.2021
Corporate Representative, Estimator, CFO
Restoration Dr. LLC.
09.2018 - Current
Associate of Science - Architectural Design And Construction Technology
Miami Dade College
IICRC Fire & Smoke Restoration Technician License - Restoration
Zack Academy
Certified Veterinary Assistant - Veterinary Medicine
Robert Morgan Educational Center
High School Diploma -
Robert Morgan Educational Center
Similar Profiles
Armando Gonzalez MarquezArmando Gonzalez Marquez
Carrier Owner Operator at Kairos Transport LLCCarrier Owner Operator at Kairos Transport LLC
Tony SmithTony Smith
Vice President at Spotless Cleaning 7 llcVice President at Spotless Cleaning 7 llc
John BaumJohn Baum
President and CEO at Lab 7 LLCPresident and CEO at Lab 7 LLC