Customer Service Professional with 22+ years of experience delivering compassionate, solution-focused support in fast-paced environments. Adept at resolving complex issues with empathy and efficiency, ensuring member satisfaction and retention. Skilled in active listening, clear communication, and navigating sensitive conversations, particularly within healthcare and wellness settings. Proven ability to collaborate across departments, adapt to evolving policies, and uphold high standards of service aligned with organizational goals. Recognized for reliability, professionalism, and a proactive approach to supporting member needs.
• Designed and launched plant-based and vegan dining experiences with a strong focus on guest satisfaction and personalized service
• Curated immersive chef table events, holiday menus, and seasonal themes that enhanced customer engagement and loyalty
• Led front- and back-of-house operations, ensuring exceptional service standards, staff training, sanitation compliance, and quality assurance
• Drove annual revenue beyond $160,000 by prioritizing customer feedback, tailoring offerings, and elevating the guest experience
• Developed and executed customer-centric social media strategies to build brand awareness, attract new clients, and strengthen community relationships