Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
CustomerServiceRepresentative
Solange M. Ortiz Rodriguez

Solange M. Ortiz Rodriguez

Winter Garden,FL

Summary

Customer Service Professional with 22+ years of experience delivering compassionate, solution-focused support in fast-paced environments. Adept at resolving complex issues with empathy and efficiency, ensuring member satisfaction and retention. Skilled in active listening, clear communication, and navigating sensitive conversations, particularly within healthcare and wellness settings. Proven ability to collaborate across departments, adapt to evolving policies, and uphold high standards of service aligned with organizational goals. Recognized for reliability, professionalism, and a proactive approach to supporting member needs.

Overview

23
23
years of professional experience

Work History

Founder / Culinary Concept Developer

BOCA FRESCA, LLC
01.2015 - Current

• Designed and launched plant-based and vegan dining experiences with a strong focus on guest satisfaction and personalized service

• Curated immersive chef table events, holiday menus, and seasonal themes that enhanced customer engagement and loyalty

• Led front- and back-of-house operations, ensuring exceptional service standards, staff training, sanitation compliance, and quality assurance

• Drove annual revenue beyond $160,000 by prioritizing customer feedback, tailoring offerings, and elevating the guest experience

• Developed and executed customer-centric social media strategies to build brand awareness, attract new clients, and strengthen community relationships

Plant-Based Holistic Health Coach

BOCA FRESCA, LLC
01.2015 - Current
  • Designed holistic nutrition plans tailored to client needs
  • Integrated superfoods, mindful eating, and food prep education into coaching programs
  • Partnered with local businesses to offer corporate wellness programs that improved employee productivity, job satisfaction, and overall wellbeing.
  • Evaluated client progress regularly, adapting health plans accordingly to maximize outcomes and maintain motivation.
  • Improved stress management among clients by teaching mindfulness techniques and meditation practices.
  • Expanded clientele base by conducting engaging workshops and seminars on various holistic health topics.

First Cook – Culinary Leadership

Walt Disney World Resorts
01.2013 - 03.2020
  • Developed plant-based menus for high-volume venues such as Chef Mickey’s and Contemporary Café
  • Contributed to operations generating $10M+ annually in F&B sales
  • Maintained quality control, performed line checks, and trained culinary staff for consistency and guest satisfaction
  • Received high scores in guest feedback for menu innovation and execution
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Collaborated with the culinary team to develop creative and seasonal menus, keeping up-to-date with industry trends.
  • Improved customer satisfaction by addressing dietary restrictions and customizing menu items to meet individual needs.
  • Enhanced team performance through regular debriefing sessions, discussing areas of improvement and celebrating shared successes.
  • Streamlined communication within the culinary team by establishing clear expectations regarding daily responsibilities and overall goals.

Board Certified Behavior Analyst and Therapist

Osceola County School District
01.2011 - 01.2017
  • Provided behavioral support, case management, and therapeutic services across educational and clinical settings
  • Evaluated client progress during quarterly review meetings, making necessary adjustments to treatment plans and celebrating achievements alongside families.
  • Supported clients'' transitions between educational settings by working closely with schools to develop appropriate accommodations and modifications based on individual needs.
  • Enhanced client progress by utilizing evidence-based Applied Behavior Analysis techniques in therapy sessions.
  • Assisted clients in achieving goals by utilizing reinforcement systems, shaping techniques, and prompting strategies tailored to individual learning styles.
  • Developed data-driven goals and objectives tailored to each client''s unique strengths and needs.

Chef Concessionaire

Ponce Yacht and Fishing Club
01.2009 - 01.2011

Culinary Instructor

Department of Education
01.2009 - 01.2011

Owner / Chef Consultant

Cuisine Concept
01.2002 - 01.2011
  • Provided culinary consulting for restaurants, start-ups, and private events
  • Created bespoke menus, trained teams, and developed branded culinary experiences

Education

200 CMTT Certified Meditation Teacher -

Meditation Alliance International
01.2024

Certificate - Plant-Based Nutrition

T. Colin Campbell Center
01.2022

Certified Holistic Nutrition Health Coach -

Institute for Integrative Nutrition
01.2016

Master’s - ESL Education

Caribbean University
01.2012

Bachelor’s - Liberal Studies

Pontifical Catholic University of Puerto Rico
01.2007

Associate Degree - Culinary Arts

Florida Culinary Institute
01.2002

Skills

  • Bilingual Communication (English/Spanish)
  • Microsoft Office
  • QuickBooks
  • POS Systems
  • Kronos
  • Inventory Software
  • Mac OS
  • Social Media Strategy
  • Genesys
  • Salesforce
  • Pega
  • QNXT
  • CRM
  • Verint
  • Kronos
  • Microsoft Teams
  • Video Conferencing
  • Menu Design Tools
  • Food Cost Analysis
  • Team Leadership
  • Strategic Thinking
  • Marketing
  • Entrepreneurial and Innovative
  • Organizational Structuring
  • Visionary Leadership
  • Team Engagement
  • Project Management

Affiliations

  • Holistic Health Chamber – Central Florida Chapter
  • International Yoga Alliance – Member
  • TESOL – Florida Chapter
  • Central Florida Chamber of Commerce
  • Volunteer: Central Florida YMCA, Give Kids the World, OCPS

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Founder / Culinary Concept Developer

BOCA FRESCA, LLC
01.2015 - Current

Plant-Based Holistic Health Coach

BOCA FRESCA, LLC
01.2015 - Current

First Cook – Culinary Leadership

Walt Disney World Resorts
01.2013 - 03.2020

Board Certified Behavior Analyst and Therapist

Osceola County School District
01.2011 - 01.2017

Chef Concessionaire

Ponce Yacht and Fishing Club
01.2009 - 01.2011

Culinary Instructor

Department of Education
01.2009 - 01.2011

Owner / Chef Consultant

Cuisine Concept
01.2002 - 01.2011

Certificate - Plant-Based Nutrition

T. Colin Campbell Center

Certified Holistic Nutrition Health Coach -

Institute for Integrative Nutrition

Master’s - ESL Education

Caribbean University

Bachelor’s - Liberal Studies

Pontifical Catholic University of Puerto Rico

Associate Degree - Culinary Arts

Florida Culinary Institute

200 CMTT Certified Meditation Teacher -

Meditation Alliance International
Solange M. Ortiz Rodriguez