Solange Umutoni

• Responsible for teaching/ facilitation the workplace preparation activities.
• Facilitate vocational English lessons.
• Accompany participants to work simulation sites.
• Engage participants in a work experience program and act as a job coach to the participant.
• Monitor and assess participant's progress in skills attainment.
• Work with participants to identify location for AWEP, CWEP, on the job training and job placement.
• Provide activities that promote participant self-esteem, confidence, and motivation; Assist participants in resolving obstacles that may arise within their family.
• Assist participants with DHHS annual recertification and provide required verifications.
• Assist participants with emergency rental applications.
• Read and translate participants received mails and assist them to take action when it is needed.
• Assist participants with work permit renewal.
• Assisting participants with the process of becoming permanent residents.
• Contacting participants Landlords when maintenance is needed.
• Facilitate participant's engagement with and use of other community resources.
• Oversee completion of weekly reports to be submitted to SNHS and Employment Counselor Specialists.
• Assist participants with applying for housing (secure Housing)
• Assist participants with the process of obtaining Driver's License.
• Assist participants with childcare search and childcare application.
• Work as a team with counterparts in other NHEP services.
• Attend scheduled staff training and meetings.
• Maintain program records and providing transportation to enrolled.

• Participated in team meetings to share ideas, discuss challenges, and contribute towards building a positive workplace culture within the department.
• Labeled packages with appropriate shipping information for accurate deliveries.
• Placed items into bags, boxes or other containers.
• Assembled boxes, cartons and containers to package items.
• Inspected items for defects and damage.
• Counted items to verify accuracy of orders.
• Labeled containers, container tags or products.
• Re-packaged damaged or incorrectly packaged items.

• Enhanced packaging efficiency by implementing automated systems and streamlined processes.
• Reduced waste by optimizing packaging materials usage and recycling initiatives.
• Achieved faster order fulfillment with improved workflow management and team coordination.
• Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
• Check condition of equipment and work in a safety manner.

• Fold all towels, and hand towels, bath towels, floor mats, and wash cloths, wash all towels and restock them for others.
• Fold all cloths and put them in the bags.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Greeting customers and making them feel welcome as they enter the store.

• Making correct change and following store policies on coupons and gift cards.
• Take order, clean dining area and restroom stock condiments to drop fries in the frier.
• Communicating customer complaints directly to management and attempt to resolve them.
• Inputting customer orders into store point of sale system.
• Organized store inventory and maintained work area clean.

• Work at restaurant front counters and drive-thru windows.