Yoan Marchena
Cape Coral,FL
Summary
Professional security driver with solid experience in secure transportation and logistical coordination. Strong background in handling high-stress environments, ensuring safety, and maintaining confidentiality. Exceptional team collaborator known for reliability and adaptability to changing needs. Skilled in defensive driving, threat assessment, and effective communication.
Overview
11
11
years of professional experience
Work History
Armed Driver
Loomis Armored
05.2022 - Current
- Demonstrated exceptional attention to detail while verifying shipment contents against delivery documents for accuracy.
- Enhanced security measures by conducting thorough vehicle inspections and ensuring proper maintenance.
- Maintained a clean driving record, demonstrating commitment to safety and professionalism on the job.
- Responded calmly and efficiently in emergencies or unexpected scenarios involving crime or medical issues.
- Ensured timely deliveries by meticulously planning routes, taking into account traffic patterns and potential obstacles.
- Developed trusting relationships with clients through punctual deliveries and exceptional customer service.
- Supported colleagues in emergency situations, showcasing strong teamwork and quick decision-making skills.
- Increased efficiency by assisting in loading and unloading of cargo, minimizing time spent at each stop.
- Operated armored vehicles responsibly abiding laws regulations guaranteeing safe transportation valuable goods.
Operations Coordinator
LATAM Airlines
06.2021 - 05.2022
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Oversaw day-to-day operations of large teams across several sites.
- Worked with vendors to make purchases and reconcile invoices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Administrative Assistant
JR TELECOM
01.2021 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Assistant Property Manager
Epic Management Solutions
12.2014 - 01.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Education
Bachelor of Arts - Social Communications
Carlos Rafael Rodriguez
Cienfuegos, Cuba06.2010
Real Estate & CAM Licensing - Real State
Gold Coast School
Miami, FL10.2020
Skills
- Patience and composure
- Self-discipline
- Situational awareness
- Confidentiality adherence
- Route planning
- Adaptive thinking
- Security protocols
- Teamwork and collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Armed Driver
Loomis Armored
05.2022 - Current
Operations Coordinator
LATAM Airlines
06.2021 - 05.2022
Administrative Assistant
JR TELECOM
01.2021 - 06.2021
Assistant Property Manager
Epic Management Solutions
12.2014 - 01.2021
Real Estate & CAM Licensing - Real State
Gold Coast School
Bachelor of Arts - Social Communications
Carlos Rafael Rodriguez
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