SOLANGELA BEASLEY
Raymond,MS
Summary
Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference. Dependable Fleet Dispatcher accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types. Experienced dispatcher with over 3 years of experience in dispatching and logistics. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated dispatch professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fleet Dispatcher
RELIABLE FREIGHT
JACKSON, MS
03.2019 - Current
- Tracked purchase orders and approved vendor invoices for outside services.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Handled customer escalations from 8 drivers to solve issues and restore customer satisfaction.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
- Communicated with customers daily about freight movements and delivery timetables.
- Scheduled and tracked movements of owned and rented equipment.
- Coordinated pickups and deliveries.
- Documented service activities and issues and produced regular reports.
- Dispatched calls for emergency and routine driver call-outs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated repairs to vehicles to maintain fleet operations.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Ordered supplies and allocated resources to personnel based on need.
- Assessed regulatory and operational risks for escalation to management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Senior Pharmacy Technician
University Mississippi Medical Center
JACKSON, MS
09.2002 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in QS1 to include current information such as medications and insurance details.
- Set up and modified patient profiles in QS1 to include current information such as medications and insurance details.
- Restocked automated medication dispensing equipment.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Coordinated verification and filling of more than 620 daily prescriptions in high-volume outpatient pharmacy environment.
- Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Associate of Science - Business Administration And Management
The University of Tennessee - Knoxville
Knoxville, TN06.2004
Skills
- Calendar and Scheduling Software
- Effective Communication
- Team Work Scheduling
- Service Coordination
- Work Crew Dispatch
- Equipment Needs Assessment
- Resource Coordination
- Problem Assessment
- Job Specification Review
- Repair Scheduling
- Dispatcher Monitoring
- Work Personnel Advisement
- Equipment Location Identification
- Dispatch Recordkeeping
- Work Order Preparations
- Invoice Scanning
- Client Interactions
- Daily Logs
- Dispatch of Drivers
- Time and Billing
- Paperwork Processing
- Information Gathering
- Project Requirements
- Materials Ordering
- Materials Distribution
- Persuasive Negotiations
Certification
- Licensed Herbalist- 2018
Timeline
Fleet Dispatcher
RELIABLE FREIGHT
03.2019 - Current
Senior Pharmacy Technician
University Mississippi Medical Center
09.2002 - 10.2021
Associate of Science - Business Administration And Management
The University of Tennessee - Knoxville
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